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Very Slow Imports

Engaged ,
Apr 29, 2017 Apr 29, 2017

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I'm getting extremely slow imports with WAV files into my project.  No matter which way I import a WAV, it takes up to 20 seconds to import one file.  Premiere freezes and shows the busy icon the entire time.

My system:

Windows 10

Intel i7-5960X @ 3ghz

32gb RAM

OS drive: Corsair 240gb SSD

Project drive: 7.2gb RAID 0 on 2x4tb WD Black Drives

Any ideas on why this is happening?

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Engaged ,
Apr 30, 2017 Apr 30, 2017

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Seems to be any file type.  Any import takes 10-20 seconds.

Is no one else getting this?

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Explorer ,
May 01, 2017 May 01, 2017

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Same here!

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Explorer ,
Dec 26, 2017 Dec 26, 2017

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Yes! Really hoping for a fix!

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Explorer ,
May 01, 2017 May 01, 2017

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Also seems like the bigger the project, the longer the wait. My wait time is now 15-20 mins. For any type of file import.

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Engaged ,
May 01, 2017 May 01, 2017

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This can happen when video card drivers are not updated (and sometimes when it is updated to a new--more "buggy" version). Importing WAV files--Premiere has to generate Peak files to display the waveforms in the timeline, source window, etc. This can take a long time with larger projects--but should not be happening on smaller ones. I have a system that has pretty much all the specs yours has and my wav files are coming in very quickly--here are some things to try:

  • Check your video card driver situation (update if need be)

  • Clean your cache database under PREFERENCES > MEDIA CACHE. Sometime the peak file cache gets a little weird and/or can corrupt--causing a slow-down with peak file re-generation

There could be other things--but this is a good start. Good Luck!

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Engaged ,
May 01, 2017 May 01, 2017

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Cleared my unused media cache, installed the very latest NVidia drivers, restarted Premiere... Exact same problem.  Why should I be surprised that a CC release has horrible bugs?

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Mentor ,
May 01, 2017 May 01, 2017

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did you clear media cache before opening premiere? it could be stuck in a peak file generation loop.

try importing your old project into a new one.

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Engaged ,
May 01, 2017 May 01, 2017

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Imported the project into a new one.  Imports are still slow, but seem not as slow as the other older project.

Importing one image file (TIF) into a project on my very speedy machine should be near instantaneous (like it was in all previous versions!).

Sigh.

I upgraded to the latest version because I really wanted to use the new Essential Sound interface (showcased by Adobe at NAB2017).  Should have realized that it would lobotomize my work-flow in other more significant ways.

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New Here ,
May 02, 2017 May 02, 2017

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I've got the same issue here. Importing any file, audio, stills, or footage, causes the machine to beach ball for a few minutes before everything goes back to normal.

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Engaged ,
May 03, 2017 May 03, 2017

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Anyone get any solution suggestions or workarounds from Adobe?

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New Here ,
May 06, 2017 May 06, 2017

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Although I'm having the same problem running footage from my NAS (via 1GB ethernet). I notice that the problem is a lot less acute when I import files stored locally. I mean... a LOT less slow.

It's not a solution but it might be a clue as the underlying issue. I'm running a very fast Windows 10 machine and have everything up-to-date. So please none of the usual "have you turned it off and on again" suggestions from support please!

This issue has suddenly arisen with the latest CC update - it's a bug!!

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Community Beginner ,
May 09, 2017 May 09, 2017

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Same problem here. I'm doing the editing for a TV show and just dragging 10 clips into the bin takes some minutes after the progress bar is done. I know that this was a stupid thing to do, upgradin to a new version but please, we need some updates as soon as possible.

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Participant ,
May 10, 2017 May 10, 2017

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Same issue here! I thought It may be because I'm importing from a network drive (with 10GbE connection), but I tested locally and the same issue persists. What gives?!

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Community Beginner ,
May 10, 2017 May 10, 2017

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Having the same issue and it doesn't matter what file format it is audio, video codec  etc. I tested both on local storage and network same result. This wasn't an issue until moving to the latest version. I have several edit systems all with the same issue all running Windows 10.

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Explorer ,
May 15, 2017 May 15, 2017

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Does anyone have a workaround for this mess?

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Community Beginner ,
May 15, 2017 May 15, 2017

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No one from Adobe? This is as real and as horrible as it seem guys! I was the one fighting to make the switch to the Adobe environment from Avid and now everybody is mocking me for this. Thank you very much for this Adobe...

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Explorer ,
May 15, 2017 May 15, 2017

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Well I just found out that Adobe Support simply closed my ticket abruptly after telling me a few weeks back that a representative would follow up on the case with me.

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Community Beginner ,
May 15, 2017 May 15, 2017

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Same problem here!

So frustrating. Windows 10, 64 Ram, 10 cores, 10 TB internal raid....

Come on Adobe. Please help!

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Participant ,
May 15, 2017 May 15, 2017

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Please submit bug report. I have done it, and maybe make reference to this thread so they can gather more info. Anyone from Adobe reading here?

Feature Request/Bug Report Form

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Community Beginner ,
May 17, 2017 May 17, 2017

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There is a new update available for Premiere and I installed it. So far I am seeing better importing response. But it is still early

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Explorer ,
May 17, 2017 May 17, 2017

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It hasn't improved on my end.

Axel

Le 17 mai 2017 à 20:18, htrljohnson <forums_noreply@adobe.com> a écrit :

Adobe Community

Very Slow Imports with latest Premiere

reply from htrljohnson in Premiere Pro - View the full discussion

There is a new update available for Premiere and I installed it. So far I am seeing better importing response. But it is still early

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Participant ,
May 18, 2017 May 18, 2017

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I'm happy to report that the bug has been fixed for me since updating to 2017.1.1 v11.0

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Community Beginner ,
May 18, 2017 May 18, 2017

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It seems snappier on my machine also. I've seen however a small lag while importing some audio files... so I have to keep checking before a final statement.

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Explorer ,
May 18, 2017 May 18, 2017

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It didn't seem to change anything on my end. I'm seeing 20 mins+ lag. Import progress bar fills normal speed but once it's full, I get the spinning rainbow wheel and the app registers as "Not Responding". If I wait patiently, it does finish importing eventually anf the app comes back to life.

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