Video media not loading, but audio plays

[abdul-qadirb34684242]

Hi,

This issue came up randomly, without me updating premiere pro or windows ect. I tried to play an imported video and the audio plays(albeit after a short delay), but the video is frozen. This is in both the source monitor and the timeline. This project file was working perfectly a few days ago, and when I come back, this issue has appeared. I've noticed that the media is taking way longer to load(as in the orange/yellow sign comes up saying "media pending"), even after the whole project has loaded properly. Even in the project panel where all the imported media are stored, when I try and play the video within the project panel, the "media pending" sign comes, but the audio is playing.

This problem is only coming up in this particular project file, not in any other previous project I've made. This may not be relevant, but I've got over 10 timelines in this one project.

I've updated my windows, but this hasn't solved the issue...

Any help will be appreciated.

Thank you in advance

[Peru Bob · Accepted solution]

Try deleting the Media Cache Database and Media Cache Files.

If that doesn't work, Try creating a new project and import the old project into it.

[abdul-qadirb34684242]

Thank you so much, deleting the media cache solved the problem!

[Peru Bob]

You're welcome.

[LearningViaVideo]

Where is Media Cache?

[Peru Bob]

@LearningViaVideo 

Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premi...

[LearningViaVideo]

Deleting cache not solution. Only MP4 audio installs in Premiere Pro 2025 timeline. MP4 file plays OK in Source monitor and plays OK in Project viewer.  Can't drag to time line. Other installed MP4s work OK. Cache deleted.