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I've been having issues with the playback and export of my video glitching out (the video I'm editing is not even a minute long). On my old Macbook the solution was always to just switch the Video rendering and playback render option from Mercury Playback Engine CPU to another one. But I can't even change the render option because it's greyed out, and stuck on the Mercury Playback Engine CPU Acceleration (Metal) one.
I've done my best to dig around to find what else I can do, I've reinstalled Premiere Pro, and I've found that I have a newer graphics chip - the M1 Chip which you guys have been working on to make Adobe apps compatible with n everything? Is this something that isn't quite working yet? Or am I missing something else that I'm meant to do to fix this.
Screen shots attached below 🙂
Hi Kevin, thanks for getting back to me. I have noticed this over 2 of my projects, same scope as mentioned above (we are rebranding 17 hotels over the next 6 months and they all have their own project file/template) my team is working on the exact template and they don't have issues
Sounds like you need additional help. Please contact assisted support directly to help you find a solution to this problem. The chat pod is in the lower-right corner of the screen there. Ask for the “video queue” to reach our digital video specialists. I hope they can help you. Let us know what they say so that the community can stay informed and help others having trouble with the same situation.
Hi, I tried speaking to the chatbot, but it didn't work so well; it had issues with the fact that I don't own my account/packages (my boss owns the accounts) and then when I went a different route, it just prompted "update the app", go to the support pages and stuff like that. And when I typed in "video queue", it didn't understand what I meant. Is there an email address I could contact?
Oh wait, I just got the prompt to speak to an agent. Let's see what happens.
Ok, so the issue might have been resolved. I did a screen share and we were troubleshooting for about 2 hours and we think we found the problem(s).
1- downgrade the Premiere Pro app from 23.6 to 23.3; Mac users apparently have been having issues.
1.2 - I asked why After Effects also gave me this prompt:
(I managed to fix the issue by following the tips from here: https://www.youtube.com/watch?v=fzYVOEuR-N8&ab_channel=FLIXITY and setting my cache to 90GB from 26Gb)
The lady from adobe gave the following reasons as to why I got those prompts:
2- revert your screen layout to one of the built-in layouts, such as "editing", click save, and restart the program.
2.1 - you can then create a new custom layout, and delete all old custom layouts where the Force Quit prompt appears. I was told that, basically, the software can sometimes have some issues and corrupts the layouts. If you create a new one or use one that doesn't prompt the force quit window, then all will be fine. We tested this about 20 times, 10x on one project, and 10x on another over a server. All worked perfectly.
I'm holding thumbs that this stays this way and that it will possibly help anyone else.
Oh yes and one last thing.:
3 - check the Rosetta box below
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This is extremely frustrating. I have clips that have been sped up or speed ramped and its glitching like crazy! Why is it that I buy the top of the line macbookpro with the latest updates and GPU cant give you results??! I cant even switch to software only..
This is 2022, cmon..
Sorry for the frustration. What kind of footage are you working with? The GPU accelerated effects should work, but I read that the M1 has about the same GPU power as a GTX 1050ti. Consider transcoding or using proxies if the footage is 4K Long GOP. I think that may greatly help your issues if you're not already doing so.
Try renaming every file from MFX to MPG. Did the job for me.
Me too! So bizarre! I had .mov files and they just weren't working!
That it's a QujckTime movie file isn't enough. It has to be a QuickTime movie file that is supported directly in After Effects since Apple discontinued QuickTime as a system driver for time based media.
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Only using Metal is an Apple side requirement as Apple Silicon is a series of system on a chip (SoC) and system in a package (SiP) processors.
Users who would like to swtich to Software Only need to run Premiere Pro using Rosetta where macOS software emulates the Intel hardware that would otherwise be present.
So in Ventura there is no way to get around the Adobe programming failure that causes this issue?
That looks like an issue with your source footage somewhere around seven minutes, forty-four seconds, and, four frames.
While frustrating, this type of error can usually be resolved by taking a close look at the source clips at or near that location in your Timeline.
The source is actually a dynamic link to After Effects. The source footage works fine in After Effects. It seems alike about every third Adobe update, dynamic links has issues. I worked around it by doing the very old school solution of rendering in After Effects first and bringing the file into Premiere. Adobe: Please fix Dynamic Link - again. Thx 🙂
I'm glad that you were able to find the issue.
Yes, sometimes we have to fall back on what's most reliable: in this case rendering a movie rather than relying on Dynamic Link.