Black screen on export for Premiere Pro 2023 - Captions Related - macOS Ventura

[Christi98A7]

Update: This fixed it (for me at least). I manually disabled and enabled all videos in V1. For some reason, disabling it revealed the video overlays in tracks V2-V4. Then I re-enabled V1 video track and it popped up. The first time I tried exporting it exported a black screen. This time, I sent it to the Media Encoder. It worked via Media Encoder! 

Mod note: The title was changed. The post was branched from another bug report with an issue that was not the same as the OP's.

[b.mcd]

I tried this and can't believe it worked. I've tried so many other solutions that either only work occasionally or don't work at all. Thanks for the tip!

[Jordan Clay]

A faster way of doing it it to disable the closed caption that is active and re-enable it. That should get all clips back to working.

[b.mcd]

FWIW my timeline did not have any captions, just multiple clips across 3 video tracks, so it might be some bug regarding generation of previews across multiple layers of video in general.

[john henrik]

Wonder if I have a different problem, as this does not fix it for me.

Im on a intel based Macbook Pro (2014) with a Geforce 750 graphics card, with Big Sur. Was editing with an older version of premiere pro yesterday - and it was fine (Premiere Pro 2020 something). Decided to update today to v25, and suddenly no videos/stills or any other media plays back. Tried downgrading a few versions, but no luck.

Will get green, red or black screen with noise, randomly distributed in frames at times. But mostly just a black screen. 

[john henrik]

its the same

I think the MacBook Pro retina late 2014 is too old for hardware acceleration.

Could only upgrade to Big Sur as well.

Gave up and started using my windows laptop.

John

[Jesse291232154mu9]

When I export with captions turned on the video will be black but have audio. When I export with captions turned off there is no issue. 

System compatibilty report shows no issues.

I tried rendering to software only and it did not fix the problem. 

I tried exporting the video at the setting High Quality 480p SD wide then re uploading as a new project and adding captions but it did not help.

Any ideas? Thanks!

[Kartika Rawat]

Hi Jesse291232154mu9!

Sorry to hear that. Can you share your system details (OS, CPU, RAM, GPU)? What type of captions are you using? 

Which version of Premiere Pro are you using?

Let us know. Happy to assist.

Thanks,

Kartika

[Jesse291232154mu9]

Sure thing!

OS: Windows 11

CPU: 12th Gen Intel(R) Core(TM) i7-12700H 2.30 GHz

RAM: 32G

GPU: NVIDIA GeForce RTX 3050 

Premier Pro: 2023 Version 23.4.0 Build 56

Im trying to burn in captions using EBU Subtitle Default. But I tried the rest of the caption preset options with the same result.

Thanks!

[Jesse291232154mu9]

If anyone else has this issue the fix is going back one update in premier pro.

[Kya160903224]

How do you do that?

[carolinarizzotto]

I'm having the exact same issue, it's driving me nuts. Whenever I export a video with captions, premiere turns off the video layer and only exports the audio. It's been taking me 2x the time to work around the bug.

[Kevin-Monahan]

Hi @carolinarizzotto,

I got your message. I cannot reproduce the problem. Can you try again with a brand new project? Have you tried other kinds of media? Can you try transcoding the media to ProRes? See of one of these things can help.

Thanks,
Kevin

[ynnojjonny]

I figured it out. I have the exact same issue, and have been trying to figure out a solution for hours. If I disable the captions it exports fine but no matter what, if theyre enabled, it exports black even after copying into a new sequence, project, and changing all export settings. H.265 will export with captions enabled but then the captions arent in the final export. The solution was right in front of my face the whole time. Just export through media encoder and it's working for me every time now. Exporting through media encoder should be the first thing to try when having export glitches, but this time I decided to try everything else first. Hope this helps! Reverting to an older version of premeire probably works too but its more work than just exporting through media encoder.

[cliffclof]

I just exported a whole batch of videos for a large project and now I find out some have black video.  This is after I exported meticulously using a preset the way I thought premiere should have worked and it shortened random videos to 3:54 minutes. When I go back to export them individually to fix their problem I find more problems in adobe send to media encoder as it randomly chooses an export preset at whim.

To solve some videos loading and export or playback with black video I have to hide and show a video track then the video shows again.

Mod note: Edited for content.

[Kevin-Monahan]

Moved to the Bugs forum.

Thanks,
Kevin

[sarahflhsmv]

I'm working on a Premiere Pro project and it publishes fine until I add captions.  The screen is entirely black on the MP4 version with captions. Also, I see that the preview of the video goes black as soon as I select export. Any ideas on how to get a video with captions to export correctly?

[sarahflhsmv]

Also adding that the MP4 is approximately one hour long. I tested a very abbreviated version and it exported successfully. 

[dereklink]

I am having the same problem with exporting a video in Premiere Beta and the video was an mp4 file recorded from a Zoom meeting.  When editing if I turn either the video or the caption track on and off, the video track re-appears.  But when I go to export, the video track shows until I click export and then it goes to black and the exported file is a black screen.

[Kevin-Monahan]

Can you try transcoding the file to ProRes LT? See if that works.

Thanks,
Kevin

[dereklink]

Will do thanks for the suggestion

[Kartika Rawat]

Hi there!

Could you try exporting through Media Encoder and see if that helps?

Let us know how it goes.

Thanks,

Kartika

[avpromedia]

I have a project with 3 output sequences. When I select all 3 sequences and export them via media encoder, only the first 2 output correctly. The third one has audio but no video. Exporting just the third sequence alone has the same black video problem. To get it to output video, I found two workarounds:

(1) export the third video directly from premiere, without going through media encoder, OR

(2) when media encoder is encoding the third video and the preview shows a blank screen, stop the encoding, then right click and reset status of this job. Then start encoding again.

What is causing this and what is the correct solution?

PC: windows 10, 32G ram, nvidia 1080, studio driver

[Kartika Rawat]

Hi there!

Thanks for writing in. What type of media files are you editing (codec/ format, frame rate, frame size)? Have you tried switching to "Software Only" in Media Encoder?

Let us know.

Kartika

[avpromedia · Accepted solution]

Switching to software only also works (outputs both video and audio).

I updated the nvidia studio driver but it doesn't help (while using GPU).

Another work around (while using GPU): after queing the encoding job to ME, if I duplicate the job, then encode the duplicate, it also works. And once I got it to encode with video this way, as long as I don't exit ME, queing the same sequence from premiere also works fine without any workaround.

The entire project including all assets files and premiere project files are on an external USB drive, I don't know if this is significant.

source

1920x1080, 29.97fps, progressive

audio 48000Hz stereo

output

H.264, 1920x1080, 29.97fps, progressive, 203, hardware encoding, nvidia codec, VBR, 1pass, target 20.00 Mbps

audio AAC, 320 kbps, 48Khz, stereo