Vimeo and Youtube Presets not showing on Premiere Pro

[heitor - SAUDE.VC]

I have changed from Windows to Mac on using  Premiere Pro , and when I tried to export my first video to Vimeo and Youtube, I could not find the Presets I was used to. (Mobile 4k, Vimeo 4k and Youtube 4k)

Is it different on Mac? How do I get the presets?

thanks

Regards

Heitor

[heitor - SAUDE.VC]

I found the Mobile 4k, but on Vimeo and youtube I have a message: Segment already translated.... source not resend

[Ann Bens]

Look under H.264 in the export settings.

[heitor - SAUDE.VC]

Thanks Ann, Under H264 I've found the mobile 4k. But the youtube 4k and VImeo 4k apparently had this message: Segment already translated.... source not resend

[Ann Bens]

I have never seen that message before.

Post screenshot export settings.

Maybe trash preferences.

FAQ: How to reset (trash) preferences.

[heitor - SAUDE.VC]

Hi Ann,

thanks, I've tried, but the problem remains.

Now, even the export midia is not working.

Where can I get personal support? Any chat or call center?

Thanks

[Ann Bens]

Contact Customer Care ask for video queue.