Voiceover button disappeared?

[lukapurple]

Hi I am new to premier pro. I use windows 10 on my PC. The first video I edited, I was able to add voiceover. So I think this issue I'm having has nothing to do with my system setting if I was able to do it the first time.

Then, the strange thing happened with my second video- I can't do voice over anymore.  I don't know if I accidentally changed anything without realizing it. I checked the following:

1. In premier pro, the preference for audio hardware is correctly set to my external microphone.

2. I tried adding a new audio track, and right clicked to add the "R" and "voiceover" button. See attached screenshot.

The issue is when I click back on my timeline, the R and voiceover disappear.  Even if I right click to press on the "voiceover" button, it does not let me record.

Anyone can offer any insight/tips will be greatly appreciated! 

[Ann Bens]

Do NOT add images via the "attach files" box, as you are then forcing everyone to DOWNLOAD the file to view it outside their browser. Drag/drop the image files directly ONTO your reply box so other users can see them without needing to download unknown strange files.

[lukapurple]

ok thanks.

[lukapurple]

Here is the screenshot. I right clicked the audio track and made sure the "R" and "Vocieover" buttons are added, but when I click back in my timeline, they disappear again and I can't record voiceover.

[Ann Bens]

Might need to expand the track vertically in order to see the buttons.

[Ann Bens]

[lukapurple]

Thank you Ann- good suggestion, so I just tried expanding it (Audio track 3), but still, I don't see my voiceover or R button...

[Ann Bens]

Your screen is too small to fully expand.

Need to move the timeline up.

[lukapurple]

Thank you. I was able to fix the issue after contacting customer support at Premier Pro.

[Ann Bens]

And what is the fix?

[lukapurple · Accepted solution]

They told me to reset preference by renaming a couple of folders. That worked.

[Sara32318456j7p6]

What folders?

[johne56744904]

thanks Anne. this just saved my mood