WAV file from ElevenLabs does not play back in Premiere Pro

[GOTGALLOWS]

I create voiceover files in ElevenLabs. When I export them as a WAV file and import it into premiere Pro, it does not play back. The sound wave displays, so it is generating a PEAK file, but no audio is heard. If I import the file into Audition, it plays back there. I can also save the file from Audition, overwriting the original, import that into Premiere Pro, and that plays back fine. 

Exporting the file as MP3 works fine, but that is not ideal for my purposes. Why doesn't Premiere Pro play back these WAV files (example file attached)? I'm on Win 11, PP v25.3.

[Sumeet Kumar Choubey]

Hi there,

We're sorry about the poor experience. We're able to reproduce this issue with the file you have provided. Please allow us some time to get it checked. We will update the thread as soon as we have more details.

Thanks,

Sumeet

[tarynm70368680]

This is also happening for me. 

[curious_Wish8074]

I'm also having this issue - please let me know when resolved, as is very frustrating

[PaulMurphy]

The file appears to have conformance issues based on the MediaInfo report:

On my system (Mac), simply changing the file extension from .wav to .aiff resolved the issue—Premiere Pro was then able to play the file without any problems.

[Ali Jaber]

I use ElevenLabs a lot, never had any problem with their wav files. Win 11, Pr 25.3

[Carlos Ziade]

did you try to clean media cache?

are you on external drives?