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Jdsarmientoburgos
Jdsarmientoburgos
Participant
April 22, 2020
Question

White screen + software not supported

  • April 22, 2020
  • 4 replies
  • 483 views

Hey everyone, 

 

So I recently bought a new laptop (MSI dragon) to edit in premiere and right away it was telling me that my drive needed to be updated, A nvidia geforce gtx 1650. 

 

I was able to edit for a couple days without any problems but today it only shows a blank/white screen whenever I try to edit, checked around and nothing is working. 

 

I was wondering if this is because of the drive or something unrelated?

 

Processor: 2.60 GHz Intel Core i7-950H 
Memory: 8 GB 

Windows 10

 

help plz

This topic has been closed for replies.

4 replies

R
RjL190365
Legend
April 22, 2020

There has NEVER been an i7-950H. If there were, it would have dated way back to the Lynnfield/Clarksfield days of 2009. I believe that you meant "i7-9750H?"

    Jdsarmientoburgos
    JdsarmientoburgosAuthor
    Participant
    April 22, 2020

    Yes you are correct 😛 

    Jeff Bugbee
    Community Expert
    Jeff BugbeeCommunity Expert
    Community Expert
    April 22, 2020

    Do you mean driver? That's simply a GFX card driver update. You can download that from the NVIDIA website.

      Jdsarmientoburgos
      JdsarmientoburgosAuthor
      Participant
      April 22, 2020

      Thanks, error message is fixed. Still got a blank screen though. 

      Ann Bens
      Community Expert
      Ann BensCommunity Expert
      Community Expert
      April 22, 2020

      Your machine might be a little underpowered for Premiere 2020.

      Post screenshot mediainfo of footage used.

      Might want to consider proxies: less taxing.

      and/or

      FAQ: How to reset (trash) preferences.

        Peru Bob
        Community Expert
        Peru BobCommunity Expert
        Community Expert
        April 22, 2020

        Please post a screenshot of the message.

          Jdsarmientoburgos
          JdsarmientoburgosAuthor
          Participant
          April 22, 2020

          So I updated the drive and the message is not appearing anymore, however the screen remains blank (black now). Not sure why. 

           

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