Why does my proxy video appear upside down in the program panel?

[pauln96684594]

Hi,

I have recorded video from two sources, one source from iPhone 4 (720p) and another from Samsung galaxy note 8 (4k).

I have chosen a common proxy dimension of 1280 x 720 which meets the needs of both sources with an aspect ratio of 1.78

I am using Quicktime GoPro Cineform as my basis to customise the transcode then all I change is the video dimensions.

When I ingest the videos, the proxy videos get created accordingly and having checked them they all play and look good.

The problem is when I place ANY imported video onto a sequence timeline and toggle the proxy to ON my proxy video is upside down??

Why is this video appearing upside down? I have checked all source videos and they are all the right way up, it's just when displayed on the program panel in the editing workspace that the video appears inverted. The video even looks the right way up on the timeline when viewed with continuous thumbnails. On top of this media encoder is sooooo buggy crashing after every three or four transcodes, but thats another issue.

I have found a workaround I think by applying a horizontal and vertical flip effect to the proxy video but all this does is flip the full res video so I am constantly toggling the flip effects on and off depending on the view. Also this is performing unnecessary processing and the goal of using proxies is to reduce the editing demand on the system.

So if anyone knows the solution for this please post asap because I am at a stand still with what seems such a trivial problem atm.

[pauln96684594]

Hi,

ADOBE: Please read this and respond. This is a bug or if not then please tell me what the issue is!! This has wasted days of my time and energy investigating this problem. PLEASE ADVISE!!!

After much research I am much more confident in stating that my issue is nothing to do with the fact the video was recorded upside down on a smartphone but rather a bug in adobe premiere pro cc v12.1.0 build 186.

To be clear, we are talking about video that plays in quicktime and windows media player correctly and not upside down. The video when dragged onto a sequence timeline also plays correctly. Even when I transcode the video into a smaller version to be used as a proxy video it plays correctly. The issue happens ONLY when I attach to a proxy video. The high quality version will then play correctly but when I toggle the proxy button on to use the proxy video the proxy video is upside down.

The video has been recorded by an iPhone 4 (720p) in horizontal orientation with the headphone jack pointing right. The other video has been recorded by a Galaxy Note 8 (4k) in horizontal orientation with headphone jack pointing left.

The same issue is exhibited by both phone videos and I have tried many things to fix it without success.

I did however resort to re-encoding the high quality videos into a format closely matching the originals and this has been a workaround for now but this is unacceptable because it has created hours more work and time.

[excited_Genie16B8]

I recommend Step 2B below.

Unofficial Premiere Pro Troubleshooting Guide

[pauln96684594]

Thanks, I will go through this.

[boTy]

Did you find any solution? I'm having the same problem.

[bonitaf71721958]

I have contacted Adobe online support the other day and resolved the issue. For 1080 clips, you don't have to create proxies. So instead of create proxies at the beginning (with some presets), I imported all the clips, then highlight those 4K ones and create/attach proxies. It works for me.

[boTy]

The thing is, I am having the issue of it flipping 180 degrees on 4K footage that I proxied. I'll try the transcoding though, thanks!

[bonitaf71721958]

[boTy]

Alright, apparently it was the framerate mismatch for me. The footage that got flipped was in 29.97 fps, while the rest of the footage was in 23.97 fps. Thanks for the help!

[Kevin-Monahan]

Hi pauln,

I believe this issue is related to the following bug: Images now upside down after upgrade – Adobe video & audio apps

Please add your voice to the bug if you have a moment.

Thanks,
Kevin