Windows 11 low quality Audio preview on headphones

[Marcus5FEC]

Hello,

I'm having the following issue with Premiere (the latest version) and I would like to know if is there someone experiencing the same issue and if there is a possible fix.

I have updated to Windows 11 and when I started editing in premiere the audio is just awful while editing, at the point that I had to export the video to check if the sound editing was correct using an external player as I couldn't have a proper audio playback in the premiere.

I have noticed that if I play music or a video on my laptop the audio is great, but if I let the sound as background while I am using premiere the audio completely changes the quality.

If I am active on the premiere, the audio is bad.

if I keep premiere open while I am active in any other tab (Chrome, desktop, VLC player) the audio is normal. 

All Drivers are updated and Premiere is updated to the latest version.

Thank you.

My Laptop:

Windows 11 Pro

i7 - 10875H

64GB RAM

NVIDIA RTX 2070

Sound Devices:

Name NVIDIA High Definition Audio
Manufacturer NVIDIA

Name NVIDIA Virtual Audio Device (Wave Extensible) (WDM)
Manufacturer NVIDIA

Name THX Spatial Audio
Manufacturer THX

Name High Definition Audio Device
Manufacturer Microsoft

Name Intel(R) Display Audio
Manufacturer Intel(R) Corporation

[Peru Bob · Accepted solution]

Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premi...

If that doesn't work, try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/...

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn't work, try creating a new project and import the old one into it.

[Marcus5FEC · Accepted solution]

I've done all the options and 'Set the Input to None' was the option that worked.

Thank you @Peru Bob , appreciate it.

[Valentiniki]

Thanks man, this is gold. Worked the same as you - no imput. 
It seams that the problem it's related with THX drivers, super annoying. 

[Peru Bob]

Also, if the music is mp3, convert it to wav before importing into Premiere Pro.

Mp3 files can behave wonky in Premiere Pro.