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Robert Lang
New Participant
November 15, 2021
Answered

Within Transcript Panel - Clicking on "Export to Text File.." does nothing

  • November 15, 2021
  • 9 replies
  • 3768 views

Within Transcript Panel - Clicking on "Export to Text File.." does nothing

 

I can manage to successfully transcribe my video/audio file, I can also successfully create captions, what my issue is though is that when I go to my "Transcript" panel and choose "Export To Text File.." nothing happens.  I even wait thinking its probably hanging or frozen up, and yet still nothing gives me the option to save a text file version of the transcribed audio to a folder on my hard drive.

 

The option looks like it should work, (as in it's not greyed out, the link looks clickable)  but nothing happens.  I really need this option to help my workflow on my interviews.

 

Other options within the "Transcript" panel that look clickable (not greyed out) also do not work for me are:
"export transcript.."
Export to CSV file.."
Disable auto-scrolling"

 

The options that look clickable and do work however are:
"Re-transcribe sequence"

"Display pauses as [...]"

 

Out of all the options I really need the "Export to text file.." to work.

 

I don't know what else to do, can someone please help?

 

Many thanks in advance

    Correct answer kind_forest2936

    I've just had this exact problem - nothing working when trying to click the export buttons... 

    Reason was my sequence was named: Week #3

    Removed the # and everything worked!

    Hope that helps.

    9 replies

    L
    LorenaCarrington
    New Participant
    July 22, 2024

    Still not fixed, or bug reappering, as of 22 July 2024. This has not happened to me before...have happily exported transcripts to text files, but now the export button—the three dots—do nothing when clicked

      Stan Jones
      Stan Jones
      Community Expert
      July 22, 2024

      This thread is in the regular PR forum. The 3 dots issue right now is a Beta issue:

      https://community.adobe.com/t5/premiere-pro-beta-bugs/transcript-cannot-save-as-text-or-any-other-format/idi-p/14752311

       

      Stan

       

      Stan Jones
      Stan Jones
      Community Expert
      March 22, 2022

      This appears to have been "fixed" as of mid-February, Release version 22.2.0. If you have not updated from 22.1.0, you may still get this bug.

       

      I put "fixed" in quotes because it does not work quite as expected.

       

      Now, if you use certain characters in a sequence name (I tested only a period, #, and /), the Export Text File dialogue will open, and the problem character will be replaced with an underline. If I put the problem character back in, the file save works with the period and #, but the / gives an illegal file name error.

       

      This tests the same in Beta 22.4.0.14.

       

      Stan

       

      D
      default8mvyx5qcibhr
      New Participant
      March 22, 2022

      I had the same issue, and use this feature often. I changed the name of my seq, and it worked all of a sudden. I removed special characters in the file name. In my case it was a "/" that was the culprit. 

      Hope this helps 

      B
      Benita0101
      New Participant
      February 10, 2022

      I'm having a similar problem but it wasn't solved by changing the name of the sequence. For me, I am able to generate a .txt file and a .csv file when exporting a transcript, however, those files are empty. They have a size of "Zero bytes." 

      K
      kind_forest2936Correct answer
      New Participant
      February 3, 2022

      I've just had this exact problem - nothing working when trying to click the export buttons... 

      Reason was my sequence was named: Week #3

      Removed the # and everything worked!

      Hope that helps.

        K
        Kristian@AEB
        New Participant
        February 4, 2022

        Boom - I can't believe it. It must be the special characters in the name of the sequence.
        adamp96820089 is absolutely right. Just checked it in one of my projects here - the behavior is exactly as described by adamp96820089.

        Many thanks to adamp96820089 and shame on ADOBE for very weak support.

        Kristian

          nbechere
          Adobe Employee
          nbechere
          Adobe Employee
          February 10, 2022

          Thanks for bringing this to our attention. This bug has been addressed in the latest release and there should be no issues with sequence naming for exporting text or transcripts from now on. 

            Ruth Pentelow
            Ruth Pentelow
            New Participant
            January 28, 2022

            Hey! Encounter a simular issue today. Clicked "Export to text file"... nothing happens....

            However, as soon as I imported something / anything into a project bin, the 'Save' window for the text file export would pop up... Bingo! Give it a go.

            Seems to be a work around.

            D
            dougd43575974
            New Participant
            December 8, 2021

            I have the same problem.  Several work around attempts have failed.  I really need to move this 2 hour interview transcript to a txt file for editing and consoliation.  Otherwise, copying it block by block from the transcript seems the only option.  I watched a YouTube video in which the presenter followed the exact same steps I did and a dialogue box popped up, allowing him to export to .txt.

             

            Doug

            K
            Kristian@AEB
            New Participant
            November 15, 2021

            Hi Robert,

             

            exactly the same behavior with my project. Transcription running well. Captioning works inside PR, but i'm unable to export the transcription. There is only the possibility to export as an *.srt 😞

             

            I checked it on an WIN and on an MAC witrh Version 22.0.0 (Build 169) - no additional monitors and reseted the workspace.

            Nothing happens.

            Greetings,

            Kristian

              R
              Robert LangAuthor
              New Participant
              November 16, 2021

              Sorry to hear you have the same issue Kristian.  This sounds like a bug to me now.

               

              It is quite frustrating.  I hope we can both find a solution soon.

               

              I have also opened up a suggestion for PR about this here:
              https://adobe-video.uservoice.com/forums/911233-premiere-pro/suggestions/44444472-transcribe-export-to-text-bug-not-working

               

              Perhaps you may also like to vote on this together?

               

              I'm still open to suggestions if anyone else has an idea too.

               

              Cheers n beers,
              Rob

               

                Stan Jones
                Stan Jones
                Community Expert
                November 16, 2021

                Upvoted. There appear to be a couple more reports of this also.

                 

                I also filed a bug in the Beta forum regarding the incorrect behavior of the save dialogues.

                https://community.adobe.com/t5/premiere-pro-beta-discussions/bug-text-panel-ui-issues-22-1-1-build-45/m-p/12525004

                 

                Stan

                 

                  Stan Jones
                  Stan Jones
                  Community Expert
                  November 15, 2021

                  That is odd, and I don't remember anyone reporting it. It works correctly for me.

                   

                  When you click the save text file button, a save dialogue should pop up. I wondered if it could be off screen and not show. Normally, such a dialogue (e.g. the "Save As" project) will prevent any other action in the PR interface. But the "Export to text file" button does not. (I'd call that a bug.) If it was working for you (!), you could test this (as I did) by clicking outside that save dialogue box on the PR interface. The save dialogue is now hidden behind the PR window, and, in fact, you can click on the "Export to text file" button again, and it will create a second dialogue (which is also hidden).

                   

                  If it were that simple, you would probably have discovered it already, so I wonder if it is popping up on the wrong monitor or otherwise off screen? Resetting workspace or resetting preferences might fix that.

                   

                  Stan

                   

                   

                   

                  R
                  Robert LangAuthor
                  New Participant
                  November 15, 2021

                  Hi Stan,

                   

                  You made some excellent suggestions, yet still no luck sadly. 

                   

                  I just tried disconnecting my two other display monitors (I run on 3) and tried again and it didn't change anything.   

                   

                  I even have shrunk the size of the program window down so its not full screen, moved it off centre to the screen in the hope the "save as" box was appearing behind the program, but alas still nothing.

                   

                  I was really hoping to see that "save as" dialogue pop up box possibly hidden somewhere but there really was nothing there sadly, it's as if the program doesn't recognise clicking on "export to text.." at all for some reason.

                   

                  After that I tried your "resetting workspace" and thought it was another great option but that still didn't fix it either.

                   

                  I loved your suggestions, sadly still no fix however.

                   

                  Regards,
                  Rob

                   

                   

                   

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