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1

Working with a video file that was missing metadata in Premier Pro

New Here ,
Jan 13, 2025 Jan 13, 2025

I do video production at a live music venue. We live stream many of our shows and record them via OBS. We then take those files, trim them down, and post to youtube. We recently had our PC crash on us while we were recording, so the file didn't write correctly. I was able to use recovery software to fix the missing metadata and make the file usable.

The audio is as it should be, the video on the otherhand is slowed down to about 50% when opening up via VLC media player. The file cuts off when the audio does. Which is what the file duration in windows explorer shows the video to be as well.

When I import the video into Premier Pro, the video duration is doubled and plays at the proper rate. It's just extremely glitchy and seems to be mixing up and adding random frames of the video to other parts of the video. I have no idea if I am explaining this correctly, but any help on working with this file would be greatly appreciated.

TOPICS
Crash , Editing , Error or problem , Import
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correct answers 1 Pinned Reply

Adobe Employee , Jan 13, 2025 Jan 13, 2025

Hi @Jesse24327600arui,

I appreciate the post. I welcome you to the forum. I am Kevin, and I'm a moderator here. This issue is outside my own expertise, as I've never been faced with the problem as a pro editor or during my tenure at Adobe. I hope someone in the community might be able to offer up some advice to help you better. Sorry for the frustration.

 

Take Care,

Kevin

 

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Adobe Employee ,
Jan 13, 2025 Jan 13, 2025

Hi @Jesse24327600arui,

I appreciate the post. I welcome you to the forum. I am Kevin, and I'm a moderator here. This issue is outside my own expertise, as I've never been faced with the problem as a pro editor or during my tenure at Adobe. I hope someone in the community might be able to offer up some advice to help you better. Sorry for the frustration.

 

Take Care,

Kevin

 

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
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Community Expert ,
Jan 13, 2025 Jan 13, 2025

My camera cut out right at a key moment, (the Egret in my backyard had just bent his knees to take-off <sigh>), I managed to get some of that shot back, and I tried several ways, each giving me something slightly different. So, ymmv. Try some other means to get back the damaged file.

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Adobe Employee ,
Jan 21, 2025 Jan 21, 2025
LATEST

We didn't hear back yet, @Jesse24327600arui. Are you back on track? We hope to hear from you.

 

Thanks,
Kevin

 

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
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