Cant import .mp3 file into premiere

New Here ,
Mar 06, 2017

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Im trying to import an audio file that is .mp3, but whenever i try to do it an error shows up saying "there was an error decompressing audio or visual." i have a screenshot

Screenshot (14).png.

Please help

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1 Correct Answer

Adobe Employee , Mar 06, 2017
Vidya_Sagar Adobe Employee , Mar 06, 2017
Hi Ghoulnotokyo,Try clearing the Media cache FAQ: How to clean media cache files? & import the mp3 files. If the issue persists, If you have Adobe Audition installation, please use it for conversion. Thanks, Vidya

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Adobe Employee ,
Mar 06, 2017

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Hi Ghoulnotokyo,

I understand the issue.

1. Is it happening with all .mp3 files?

2. Have you tried to convert the .mp3 file into wav & try import?

Thanks,

Vidya

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New Here ,
Mar 06, 2017

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Hi Vidya

Yes this is happening with all .mp3 files. ive tried converting the file into wave using the adobe encoder, but the encoder has the same issue

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Adobe Employee ,
Mar 06, 2017

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Hi Ghoulnotokyo,

Try clearing the Media cache FAQ: How to clean media cache files? & import the mp3 files.

If the issue persists, If you have Adobe Audition installation, please use it for conversion.

Thanks,

Vidya

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New Here ,
May 10, 2019

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you are wrong i did it and i still have the same issues

 

[abuse removed by moderator]

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New Here ,
Apr 21, 2020

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Hi Vidya, I'm having the same problem as him, but I'm on Windows and can't find a way to clear out my cache files. Is there a new video for Windows? Thanks

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New Here ,
Apr 25, 2020

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Hi Nik103, the linked video works for windows too! Scroll down and you'll see the folder location in windows. I did those steps but still no luck...

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Contributor ,
Jan 26, 2021

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Why in the world is this marked as the answer?  It's not a solution at all.  It doesn't even address the issue!

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New Here ,
Feb 15, 2021

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I got the same problem, all i needed to do was change the file type from mp3, to for examplke and m4a file. Here is a tutorial on how to without any software, https://www.youtube.com/watch?v=nJMfpG5l21E

http://www.facebook.com/Boudreau2010youtubehello, in this video i will show you how to change your audio files to .mp3 files without any software1) go to the...

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