Cant import .mp3 file into premiere

[ghoulnotokyo]

Im trying to import an audio file that is .mp3, but whenever i try to do it an error shows up saying "there was an error decompressing audio or visual." i have a screenshot

.

Please help

[Vidya Sagar]

Hi Ghoulnotokyo,

I understand the issue.

1. Is it happening with all .mp3 files?

2. Have you tried to convert the .mp3 file into wav & try import?

Thanks,

Vidya

[ghoulnotokyo]

Hi Vidya

Yes this is happening with all .mp3 files. ive tried converting the file into wave using the adobe encoder, but the encoder has the same issue

[Vidya Sagar · Accepted solution]

Hi Ghoulnotokyo,

• Try clearing the Media cache FAQ: How to clean media cache files? & then importing the mp3 files.
• If the issue persists, use Adobe Media Encoder or Audition for conversion to .wav or .aif.
• You can also rename the .mp3 file extension to .wav, which has worked for others.

Let us know what worked for you.

Thanks,

Vidya

[KingNotSkilled]

For me it is not happening with all .mp3 files, only 2 of my music, and I still got 10 music (.mp3) that I can play, I'm a small YouTuber and I want to use different music, please help.

[Nik103]

Hi Vidya, I'm having the same problem as him, but I'm on Windows and can't find a way to clear out my cache files. Is there a new video for Windows? Thanks

[mattw98683343]

Hi Nik103, the linked video works for windows too! Scroll down and you'll see the folder location in windows. I did those steps but still no luck...

[Andrei5FD3]

I got the same problem, all i needed to do was change the file type from mp3, to for examplke and m4a file. Here is a tutorial on how to without any software, https://www.youtube.com/watch?v=nJMfpG5l21E

[Miracle5FBE]

Thank you... It worked 

[defaultrcyou5lxk3l4]

Hey it works thanks a lot !!

[Mon21973616xsfs]

Guys, this worked for me.

Thank you so much 

[youtube_8146]

Hey you can convert your JPEG file to JPG using this link https://iformat.io/jpeg-to-jpg

[defaultivg2fedwtpw2]

Hello Guys, I also went thru the same issue. I figured out that premeire pro was only taking .wav files (in my case) and I could not import .mp3 files at all. So all I had to do was rename my .mp3 files to .wav and kaaboom! It worked, it was on my timeline! Trying to clear media cache did not help at all. I hope this works out for you all! 

Rename the extension.

Yesss!

All the best!

[Shivangi_Gupta]

Thanks for sharing your experience. I'm sure it will be helpful for many users.

Regards,

Shivangi

[Kevin-Monahan]

Hi,

Thanks for the screenshots. This is an issue we are trying to solve right now. Is it possible to share any of these .mp3 files with us by attaching one or two. Where did you acquire these .mp3 files? Did you download them? If so, from where?

Thanks,
Kevin

[Armando5E7B]

Bro this was extremely helpful thank you!

[beelateela]

This works! Literally all you have to do is change the mp3 file name at the end to wav and reimort it and it will work. I tried it on a mac, and it worked perfectly.

Thankyou!

[Yodit22439846y2dj]

yes it is working thanks a lot

[Isaac5C6E]

just convert to wav

[HUTTON VIDEO]

saved me: https://www.online-convert.com/result#j=bdee8091-8c4a-4dc1-9fd4-48d96120f29f

[caroline_edits]

Hi all!

We have some engineers that are trying to improve the behavior of .MP3 files in Premiere and other Adobe apps. If you could share the .MP3 file that's giving you trouble, it would be a huge help towards us fixing the problem for good!

Thanks!

Caroline

[amos5FC3]

How can we share it? I have a paid project due and I can't upload any Mp3

[Kevin-Monahan]

Hi Amos,

Sorry about that. You can share a file with us via Creative Cloud or any other popular sharing apps, like Dropbox. Basically, you upload a file to these services and provide us a link. You can send me a link via private message here on the forums. Thanks so much!

Regards,
Kevin

[Matthew22172321hqzl]

Guys, I had the same issue. Then I encountered this vid https://youtu.be/RO9dwSYwVhU

Super simple just change the .mp3 to something else like .m4a and you're set. It works for me

[Kevin-Monahan]

Thanks Matthew,

Can you please verify the source of the .mp3 file? We are trying to track down the source of this mysterious issue. Feel free to PM me if you like.

Thanks,
Kevin