Configuration Error: Error 1

[LGC123]

Every time I try to open Adobe Encore on my computer I get the following message:

"Configuration error

Please uninstall and reinstall the product.

If this problem still occurs, please contact Adobe technical support for help, and mention the error code shown at the bottom of this screen.

Error: 1"

I have uninstalled and reinstalled a few times. I have OS X El Capitan. My Encore is CS6.

Please advise!

thank you.

[John T Smith]

Did you install as part of a Cloud subscription, or do you have the serial number version of Premiere Pro CS6?

Code 1 https://forums.adobe.com/thread/1434528 may help

I have seen it mentioned that an OLD version of Java must be installed to get an old program (CS6 and earlier) working with your new operating system https://support.apple.com/kb/dl1572?locale=en_US

[LGC123]

John, here is the serial number:

[Moderator note: Serial number removed. This is an open forum, please don't post private information. If you wish to contact an Adobe employee (only those with "STAFF" badge by their avatars), click their name/avatar and use the Private Message function.]

[Stan Jones]

Is that the exact error message? Please post a screenshot.

You get no error on install? And you are opening Encore without opening a project, right? And it gives the error before the new project screen?

Many Mac errors occur due to the install not setting all files and folders to read write.

[LGC123]

Stan, yes that is the exact error message.

I sent the program to myself on WeTransfer so I could get it on my new computer... maybe that has something to do with it??

[Stan Jones]

Have you ever installed any part of the cloud programs from Adobe? Even as a trial?

[LGC123]

I don't know - we have encore, premiere, photo shop, etc. How do I found out if we've downloaded those programs from the cloud?

[Stan Jones]

Are any of them CC versions?

[LGC123]

Yes!!!

[Stan Jones]

If you have a subscription that includes Premiere CC (any version), you can install PR CS6 which includes Encore. You will not use your serial number. If you stop your subscription to the cloud, you'll need special action to get apps to run under serial numbers.

What version of Encore have you been trying to install? If you have any CC programs, the older versions may not work.

If you have an older version installed and uninstall (really any adobe apps), be sure to run the Cleaner.

Use the Creative Cloud Cleaner Tool to solve installation problems

[LGC123]

I am using CS6.

playing around with Premiere right now - it seems kinda complicated

[LGC123]

I also need to make a title page and chapter selection, is that something premiere can do?

[Stan Jones]

Premiere Pro is very complicated. In the simplest option, you only need to export from there as MPEG2-DVD for DVD. Or are you making a Blu-ray?

Menus are made in Encore, not PR. Chapter markers can be set in PR, and should import to EN with the movie.

[LGC123]

ok im downloading CS6 right now - stayed tuned

thank you!

[LGC123]

yes, this is a blu ray

[LGC123]

ok, also, lastly -

i just installed CS6, now what?!

[Stan Jones]

What is your source material? Format etc.

Is the movie in its final form? If so, you can let Encore transcode it.

Do you need to edit it before making the Blu-ray? You do that is Premiere Pro or similar program.

If the movie was not already in its final form and you edit it, you then export it in Bluray legal format, and then bring it into Encore.

This is not as simple process if you have not done this before.

[LGC123]

its working!! thank you SO much