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kaitlina35935886
Participant
November 14, 2019
Answered

Dynamic Link Broken with Premiere CC2020 Update

  • November 14, 2019
  • 19 replies
  • 41177 views

Hello,

 

Just updated to CC 2020 for Premiere and After Effects, and now my AE linked compositions show as media offline. I right click on the files to link media, select the appropriate .aep file and then get another error message that says After Effects must be installed in order to link the media. It is installed, and I'm able to open the .aep file in After Effects 2020, and have saved a new copy of the project file. I've cleared the media cache in Premiere, but continue to get the error message. I'd rather not have to export all the individual clips from After Effects and import them into Premiere.

    This topic has been closed for replies.
    Correct answer kaitlina35935886

    Update: I spoke with someone from Adobe through the online chat support, and got an easy fix. With all of my adobe apps closed, located the "Dyanmic Link Media Server" folder on my computer (mine was under the Adobe folder in Documents). Renamed the folder to "Dynamic Link Media Server OLD", then restarted the computer. Once everything rebooted, I opened up Adobe Premiere, and opened the old CC2019 project file. It asked me to save a new version of the project, which I did and all of my AE linked Comps could now be viewed and edited within the CC2020 project file.

    19 replies

    brigitted36241470
    brigitted36241470
    Participating Frequently
    November 24, 2020

    I'm also having an issue with (I'm guessing) Dynamic Link Manager.

    I'm trying to import one sequence into a new project (prpro 2020, mac) 

    It's endlessly loading but the list of sequences never appears.

    The solution suggested here sadly didn't work for me. Had the same problem in 2019 version.

    M
    Michael Grenadier
    Legend
    November 24, 2020

    can you open the old project rather than trying to import a sequence from it?   can you open the ae project? 

    Z
    Zebbler2
    Known Participant
    June 19, 2020

    So frustrating.  No solution presented so far works.  It's so frustrating that I keep trying, and nothing works.
    It just seems random.  Seems like some people try something, the media server all of a sudden works, and they think that "something" solved it.
    I installed an old Photoshop, updated my OS, uninstalled Photoshop, installed multiple versions again, deleted all dynamic link files, reset all preferences, restarted a million times and voila!  NOTHING is different and I can't open my files still.

      Z
      Zebbler2
      Known Participant
      July 13, 2020

      I finally solved this.  It took a full Adobe Suite uninstall with a specialist who could find all of the hidden files the uninstaller can't find.  I tried everything else first, and nothing helped.  I spent hours with Adobe support and they weren't helpful.  But a super clean FULL Adobe Suite uninstall and fresh re-install did it.  There go my plugins, presets and automations, but such is life sometimes.  I am still quite upset, but at least my videos load now.

      R Neil Haugen
      R Neil Haugen
      Legend
      July 13, 2020

      Was this using the Adobe CC Cleaner Tool?

       

      Neil

      Everyone's mileage always varies ...
      A
      arkalmed
      Inspiring
      May 21, 2020

      Your solution doesn't do any good here I'm afraid ...

      So I created a bug report here:
      https://adobe-video.uservoice.com/forums/911233-premiere-pro/suggestions/40478995-bug-dynamic-link-between-pr-and-ae-broken-with-ap

      Please vote this up!

        R Neil Haugen
        R Neil Haugen
        Legend
        May 21, 2020

        Was most happy to add my vote. Others, please do drop over and cast your ballot!

         

        Neil

        Everyone's mileage always varies ...
          S
          Studio101
          Participating Frequently
          April 23, 2020

          Dynamic Link is completely brokenin 2020 lastest version! It's a nightmare!!!! Adobe Please fix this problem you are causing serious injury to your clients!!!!  I dont even want to bother going in to the details its all been said in this thread! JUST FIX IT!

            A
            alekseyg79178945
            Participant
            May 1, 2020

            Yes! If Premiere Project have Dynamic Links to more than one AE project, it will only load the link to the project that is curently loaded in AE, and will completely lose touch with other projects. So it's like new rule of using Dynamic Link: "only one active AE project at a time". THIS FULLY PARALIZED ALL WORKS! We need fix to this problem ASAP!

              Ryan.Horner
              Ryan.Horner
              Known Participant
              February 24, 2020

              I think I may have the answer.  My issue is dynamic link between Premiere and Audition.  When the premiere project file is on your local drive, in my case in Documents, dynamic link works fine.  If the project is on the external drive with all the media, dynamic link doesn't work.  This doesn't pertain to After Effects in my case.  Only Audition.

                B
                benw67511675
                Participant
                February 4, 2020

                Hi, thanks for the answer, are you using a mac or a PC? I'm on a mac and can't find that folder!

                Thanks!

                K
                kaitlina35935886Author
                Participant
                February 4, 2020

                I am using an iMac. The folder may be in  another location depending on where it was created when the program was installed. The answer just tells you where I found the folder on my computer. In finder, just search for Dynamic Link Media Server and it should find the folder on your computer.

                A
                AngriasM
                Participant
                January 22, 2020

                I was able to use the 'Correct Answer' indicated in this thread to a point; the AE Comps can now be viewed but not edited within the CC2020 Premiere project. The editable elements, such as text for lower thirds, only display the default / template text from AE. In Premiere CC2020 14.0.1, with the reloaded lower-thirds (AE Comp) layer active in the sequence, I navigated to the Effect Control text field; from here I can click into and edit the field in the Effect Control space but the text in the actual Program display goes blank. 

                 

                 

                **Update: Thank you user, stabmixer -- I went back to the earlier versions Premiere 14.0.0 and AE 17.0.0 and once I rebooted was able to edit the imported AE Comp's text fields. 

                  D
                  d.o.v58726874
                  Participant
                  January 23, 2020

                  Same problem here since the AE V17.0.2 and PR V14.0.1 update. I did a simple test with a newly made AE project with some text and imported it into Premiere. Altering it just leaves blanks.

                   

                  Downgrading is a temporary solution, but off course Adobe needs to fix this in the next update!

                    S
                    stabmixer
                    Participant
                    January 22, 2020

                    We had a similar problem. Converted old project would always show the linked clips as pending and as as soon as any property was changed in the master settings, the properties got empty and stayed that way.

                    After a lengthy multiple day search with the technical Support we couldn't find a solution for the lates updates. We could resolve the problem by rolling back After Effects from Verson 17.0.2 to 17.0.0 and Premiere from Version 14.0.1 to Version 14.0.0. This worked on our Windows ans Apple machines. Hope this workarround helps.

                      T
                      ThomasNorden
                      Participant
                      January 13, 2020

                      I have the same issue with 2020 files. I tried to the suggested solution, but it doesn't work. The only way to get the AE file to update in Premiere is to close the project in Premiere and reopen it.

                       

                      ** Situation resolved for me: I had the files saved in Dropbox and when saving it locally on my desktop or in Creative Cloud Files, Premiere recognizes updates in AE. **

                        J
                        joel_graceinauburn
                        Participant
                        January 6, 2020

                        Sorry but this still does not work for me. My issue was not because it was a 2019 project and then updated and broke the links. I am already in 2020 premiere and I open up the project and the link is broken. When I click on the after effects file itself that is suppose to be linked to premiere it says missing file and won't open anything.

                        C
                        core787
                        Known Participant
                        January 30, 2020

                        Does it work to open the after effects project in AE 2020 first, then open your premiere project, or then do the re-link. Thats how I've made it work. 

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