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Essential Sound Panel not working after 13.1.4 update

Contributor ,
Aug 13, 2019 Aug 13, 2019

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After upgrading to 13.1.4 the Essential Sound panel doesn't seem to be working. When I try to Auto-Match dialogue, I get a "Not Matched" error (screenshot attached).

I used this function all the time before the update, and it worked as expected.  Is this a bug other people are experiencing, or has there been a change to the Sound Panel's workflow I'm not aware of?

Thanks for any help.

Loudness-NotMatched.jpg

Premiere Pro 13.1.4

Dell Alienware Laptop 15 r4, 15.6-inch display

Windows 10 Home 64-bit

8th Generation Intel i7-8750H

NVIDIA GeForce GTX 1070 OC with 8GB GDDR5

32GB DDR4-2666MHz RAM

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Community Expert ,
Aug 13, 2019 Aug 13, 2019

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Does it work on one clip as you have multiple selected.

Might want to do a few at a time instead of the entire timeline at once.

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Contributor ,
Aug 13, 2019 Aug 13, 2019

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Thanks Ann, but unfortunately I get the same error even if I just select one clip.

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Community Expert ,
Aug 13, 2019 Aug 13, 2019

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Then I would trash preferences.

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Contributor ,
Aug 13, 2019 Aug 13, 2019

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Thanks Ann.  I had some major issues with 13.1.3 and have trashed preferences/re-installed/gone that whole route in the process.  Doesn't seem to be a preferences issue.

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Community Expert ,
Aug 13, 2019 Aug 13, 2019

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Try resetting the Workspaces:

Reset a workspace

Reset the current workspace to return to its original, saved layout of panels.

  1. Do one of the following:
    • Click the Workspace menu icon and select Reset to Saved Layout.
    • Choose Window > Workspace > Reset to Saved Layout.

from here:

https://helpx.adobe.com/premiere-pro/using/workspaces.html

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Contributor ,
Aug 13, 2019 Aug 13, 2019

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Thanks Peru Bob.  I tried resetting both the "Editing" and "Audio" panels to their saved layout.  Neither of them solved the issue, I'm still getting the error.

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Community Expert ,
Aug 13, 2019 Aug 13, 2019

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Engaged ,
Aug 13, 2019 Aug 13, 2019

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Importing your original project file into a brand new Premiere Pro project is worth a try.

-KS

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Contributor ,
Aug 14, 2019 Aug 14, 2019

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Thanks Kulpreet.  I get this error even when starting brand new projects, it's not only limited to projects that I was working on before the 13.1.4 upgrade.  It's happening in all of my projects.

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New Here ,
Feb 17, 2021 Feb 17, 2021

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Were you ever able to get this working? Dealing with the same thing right now. Premiere is always broken in one way or another

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New Here ,
Mar 04, 2021 Mar 04, 2021

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The only "solution" anyone ever gives is deleting preferences. I've been on tech support with Adobe for over 10 hours for this, and other issues in the last month. It's pathetic how broken this program is

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