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Imported Footage Instantly Glitched with Green and Black Strips

New Here ,
Jun 04, 2020 Jun 04, 2020

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Whenever I import any videos, images, or non-audio media, it gets overlayed with green and black "glitch stripes." This is very hard to explain, but this problem is happening in After Effects as well as Premiere Pro. I have made sure that this problem isn't to do with the media; the media is not corrupted. I've changed my media cache folders in hope that things would change, and later on reinstalled both Premiere and After Effects 5 times each. This is also not a CPU problem, as After Effects and Premiere Pro have been running smoothly for months now. As a last resort, I deleted every single Cloud app and file (including files from regedit) and reinstalled premiere. No avail. These stripes won't go away. The stripes make everything blurred and double. Additionally, when I hover my mouse over clips in the project panel, the stripes also appear. I then proceeded to install a previous version of premiere pro, but this problem is there as well. Interesting to note, though, that when I installed After Effects 2019, the problem was inexistant.

 

To show you guys the problem in premiere pro, I will import a random full HD photo into a new 1920*1080 project and show you the pictures of what the image is supposed to look like, and what happens to it when it is imported into premiere.

 

Normal (random) Photo From Google:

 

 

 

What Happens To The Photo When Imported into the Timeline:

Look at the play/preview window at the top right. It is NOT supposed to look like that. There are no effects and nothing on this image. This is a completely new document.Look at the play/preview window at the top right. It is NOT supposed to look like that. There are no effects and nothing on this image. This is a completely new document.

 

A picture of an empty project with nothing:

THere is nothing in the project. Everything is empty. However, the top right play panel has these strips all over it that affect any media.THere is nothing in the project. Everything is empty. However, the top right play panel has these strips all over it that affect any media.

 

I've tried everything, and I hope for help ASAP.

 

P.S. I've messed around with project/preference settings, used an antivirus, created a new windows account, tried retreiving all lost adobe files, and: no avail.

 

Any help would be greatly appreciated. I have three projects upcoming with no editing alternatives...

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New Here ,
Jun 04, 2020 Jun 04, 2020

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The photo under (Normal (random) Photo From Google) got lost while posting, here's another photo: Wallpaper.jpg

 

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Adobe Employee ,
Jun 05, 2020 Jun 05, 2020

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Disable the graphic card once and then check.
Device manager >> display adapter >> right click on graphic card and disable.
This might be because of the outdated graphic card drivers.

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New Here ,
Jun 05, 2020 Jun 05, 2020

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Many, many thanks! This worked! However, it would be great if I could work with GPU aid. Editing and rendering without a graphics card will be challenging

.

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LEGEND ,
Jun 05, 2020 Jun 05, 2020

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That is a graphic driver issue. You can see by going to your Project settings dialog and then set Mercury Acceleration to "Software Only". That should clear it up.

 

What GPU are you using, and what driver version?

 

Neil

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New Here ,
Jun 05, 2020 Jun 05, 2020

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Hi, I have an integrated graphics card. Intel 630 graphics. I have already tried setting Mercury Acceleration to "Software Only." The problem didn't change one bit. Any suggestions?

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Community Expert ,
Jun 05, 2020 Jun 05, 2020

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Unfortunately, your card is not officially supported by the latest version of Premiere.

https://helpx.adobe.com/premiere-pro/system-requirements.html#gpu-acceleration

 

You may have better luck in an older verision of Premiere, otherwise you may need to upgrade your GPU.

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New Here ,
Jun 05, 2020 Jun 05, 2020

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I disabled the card and everything is good now. Would falling back onto an earlier GPU version help?

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