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Premiere Pro CC 2017 - Footage is Red in Program window (Possibly Corrupt??)

New Here ,
Jan 01, 2017

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I am using Premiere Pro CC 2017 on my laptop, and I was editing my footage as I usually would, and in the Program window, the footage was a red color (see picture below). Most of my other clips were fine, they were not different at all. After re-importing the footage, it was back to normal, but then it went back to being red. I was wondering if anyone else had this problem and if I did anything wrong to make this happen. My video tracks were turned on, the original files were not corrupt, I only changed the speed and tried time remapping on the clips, and I didn't see anything that I did to make this happen.

Screenshot of Premiere Corrupt.png

Are there any solutions to this problem?

Thanks very much,

Matthew F

Community Beginner
Correct answer by Jody4 | Community Beginner

I believe I was having the exact same issue (Premiere CC, Win 10, Core i54690K, 16G RAM, no video card). Unchecking Accelerated h.264 decoding appears to have worked.

Don't know if this is additional information, but I was NOT having trouble on a very simple timeline. Trouble only started happening when I was working on something with 7 or 8 video layers with dozens of source clips. Source clips are all mp4.

Thanks!

-Chris

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Premiere Pro CC 2017 - Footage is Red in Program window (Possibly Corrupt??)

New Here ,
Jan 01, 2017

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I am using Premiere Pro CC 2017 on my laptop, and I was editing my footage as I usually would, and in the Program window, the footage was a red color (see picture below). Most of my other clips were fine, they were not different at all. After re-importing the footage, it was back to normal, but then it went back to being red. I was wondering if anyone else had this problem and if I did anything wrong to make this happen. My video tracks were turned on, the original files were not corrupt, I only changed the speed and tried time remapping on the clips, and I didn't see anything that I did to make this happen.

Screenshot of Premiere Corrupt.png

Are there any solutions to this problem?

Thanks very much,

Matthew F

Community Beginner
Correct answer by Jody4 | Community Beginner

I believe I was having the exact same issue (Premiere CC, Win 10, Core i54690K, 16G RAM, no video card). Unchecking Accelerated h.264 decoding appears to have worked.

Don't know if this is additional information, but I was NOT having trouble on a very simple timeline. Trouble only started happening when I was working on something with 7 or 8 video layers with dozens of source clips. Source clips are all mp4.

Thanks!

-Chris

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Jan 01, 2017 0
Adobe Employee ,
Jan 01, 2017

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Hi Matthew,

What is the format of the footage?

What is the version of the Operating system?

If the footage is .mp4 & the operating system is Windows, try the following step:

In Preferences > Media > Uncheck "Enable Accelerated Intel h.264 decoding"

Restart Premiere Pro, Import the files again & test,

Please let us know the status.

Thanks,

Vidya Sagar.

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Jan 01, 2017 1
New Here ,
Jan 01, 2017

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I have same issue, Plus Any format file I drop on timeline is asking for render (mov, mpeg2, mp4, avi) Plus all the issues other users have.

Untitled-1.jpg

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Jan 01, 2017 0
New Here ,
Jan 02, 2017

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Hi, some of the footage in the project is .mp4 from a phone, some is .mov. The footage that is turning red is the .mov files. I am on Windows 8.1. I will try your tip right now.

Thank you very much,

Matthew F

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Jan 02, 2017 0
New Here ,
Jan 17, 2017

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Hi, I had the same problem. It works like a charm - after unchecking "Enable Accelerated Intel h.264 decoding" no red previews at all. I have Windows and my files are mp4 in 4k resolution.

Thanks!

T.

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Jan 17, 2017 0
Community Beginner ,
Mar 29, 2017

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I believe I was having the exact same issue (Premiere CC, Win 10, Core i54690K, 16G RAM, no video card). Unchecking Accelerated h.264 decoding appears to have worked.

Don't know if this is additional information, but I was NOT having trouble on a very simple timeline. Trouble only started happening when I was working on something with 7 or 8 video layers with dozens of source clips. Source clips are all mp4.

Thanks!

-Chris

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Mar 29, 2017 0
Adobe Employee ,
Mar 30, 2017

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Thanks for letting us know.

Cheers!
Rameez

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Mar 30, 2017 0
Community Beginner ,
Apr 03, 2017

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Actually, I would like to amend my reply.

I had it happen in rendering, but only in Media Encoder.

Directly exporting from Premiere seems to go well every time. I passed one export over to ME, and there was a long stretch of red... several seconds I think. Exporting from Premiere will be fine for this project, but I could see how it would be a problem for future projects/others.

Is there a similar switch in ME to check (and uncheck)?

Thanks!

-Chris

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Apr 03, 2017 0
New Here ,
Sep 08, 2017

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Hello I am having the same problem. This has never occurred before. I just did an update to Premiere 2017. The footage is MXF files which we have been shooting and using in premiere for the last year.  90 percent of the files are fine. 10 percent have the red screen detailed above.  I need these shots to complete the edit today. This is urgent, please reply ASAP

Mac pro

I am OS X El Cap 10.11.4

Mem 32G

Graphics AMD Fire Pro D700 6144mb

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Sep 08, 2017 0
Community Beginner ,
Sep 13, 2017

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I'm having the exact same issue, it started after I finally got around to upgrading Premiere Pro. I find a LOT of people on the web with the same problem, but none of them have an answer.

I remember this bug from years ago, it always involves ProRes QT's. I can't believe it still hasn't been fixed.

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Sep 13, 2017 0
Alp5E69 LATEST
New Here ,
Nov 13, 2020

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useless answer, hope no one gives you money for this.. cheers!

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Nov 13, 2020 0
Community Beginner ,
Apr 28, 2018

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Hi, My footages are Prores 442 4k. I follow your steps wont works. Please help me what scan i do.

I worked on this kind of footages for a long time without any problems. but just today it turn red all footages, I have check the previous project its not red.. only after today

PC spec:

i9 7900k

RAM 32

GPC 1080 TI

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Apr 28, 2018 0
New Here ,
Jan 04, 2017

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Also on some files like .mov when I insert to timeline it starting normal but after 5-6 minutes It's loosing Sync between Video and audio. I tried to cut and fix the audio. After another 5-6 min it lost the sync again. It is impossible to edit video in CC2017. The worst issues I could have is here. I don't know what to do!!!

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Jan 04, 2017 0
Adobe Employee ,
Jan 05, 2017

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Hi Matthew,

Please let us know the status of the issue.

Thanks,

Vidya Sagar.

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Jan 05, 2017 0
New Here ,
Sep 08, 2017

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Hello I am having the same problem. This has never occurred before. I just did an update to Premiere 2017. The footage is MXF files which we have been shooting and using in premiere for the last year.  90 percent of the files are fine. 10 percent have the red screen detailed above.  I need these shots to complete the edit today. This is urgent, please reply ASAP

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Sep 08, 2017 0
New Here ,
Sep 08, 2017

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COULD REALLY use help right now. Thank you

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Sep 08, 2017 0
Adobe Employee ,
Jan 05, 2017

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Hi Armounttv,

For Audio Sync issue, Please try clearing the old media cache, regenerate new & test.

Have you tired to uncheck "Enable Accelerated Intel h.264 decoding"?

Please let us know the status of the Red frame issue.

Thanks,

Vidya Sagar.

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Jan 05, 2017 0
New Here ,
Apr 09, 2018

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I'm having as issue with a MP4 video that turns blue and dull. Happens as soon as I import it and click on it to drag into the timeline. The preview video appears as normal in the small box. I know it's not a camera issue. My computer has a AMD Ryzen 5 with AMD radeon 8 graphics card. Any solutions?

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Apr 09, 2018 0
Adobe Employee ,
Feb 09, 2017

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Hi matthewf & armounttv,

Did you solve the issue? Did Vidya Sagar's response assist you at all? Please let us know. Also, let us know if you need more help with this.

Thanks,

Rameez

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Feb 09, 2017 0
New Here ,
Sep 08, 2017

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I am running on a Mac PRO

OSX EL CAP 10.11.4

3GH 8 CORE INTEL XEONE5

MEM 32GB

GRAPHICS AMD FIREPRO D700 6144MB

HAVE MORE INFO IF YOU NEED IT

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Sep 08, 2017 0
New Here ,
May 09, 2018

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This worked for me. Thanks otherwise would've had a hard time editing weddings.

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May 09, 2018 0