Premiere Pro CC 2019 can't import .mp4 file

New Here ,
Feb 01, 2019 Feb 01, 2019

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Schermafbeelding 2019-02-01 om 17.07.21.png

As you can see from the image, the file doesn't import correctly. The first couple of seconds are as they should be but after that I get a green image. The audio still works. There's a red bar over the timeline as well. How can I fix this?

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correct answers 1 Correct Answer

Adobe Employee , Feb 01, 2019 Feb 01, 2019
Could you try two things:1) Switch your Renderer to Software Only. Go to File menu > Project Settings > General > Video Rendering and Playback > Renderer: Mercury Playback Engine Software Only. If that fixes the issue, try updating or rolling back to another driver to see if that fixes the issues with GPU Renderer.2) If that does not resolve the issue, try turning off hardware acceleration. Go to Premiere Pro Preferences > Media > uncheck "Enable hardware acceleration decoding (requires restart)...

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Adobe Community Professional ,
Feb 01, 2019 Feb 01, 2019

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Change extension to mpg and try again.

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Community Beginner ,
Dec 03, 2019 Dec 03, 2019

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After HOURS of trying everything I could find, this simple fix was IT! Thank you!

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New Here ,
May 14, 2020 May 14, 2020

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how do i do that?

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Community Beginner ,
May 14, 2020 May 14, 2020

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Rename the file: {filename}.mpg

 

 

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New Here ,
Apr 19, 2020 Apr 19, 2020

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This one really works!

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New Here ,
May 14, 2020 May 14, 2020

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how do i do that???

 

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New Here ,
Feb 11, 2021 Feb 11, 2021

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This really works!

 

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New Here ,
Mar 02, 2021 Mar 02, 2021

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yes, this solved it! I backed up my file (made a copy) just in case but Premiere imported it like a champ!

Weird, my other .MP4 files from a DJI device had no problem importing. Just this one specific file.

 

Thank you!

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Adobe Community Professional ,
Feb 01, 2019 Feb 01, 2019

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MP4 is a wrapper, what is inside YOUR wrapper - Exactly what is INSIDE the video you are editing?

Report back with the codec details of your file, use the programs below... A screen shot works well to SHOW people what you are doing - For Windows Internet Explorer press the PRINT SCREEN button on your keyboard, and then do CTRL-V to paste the screen print from the clipboard into a forum message

Free programs to get file information for PC/Mac http://mediaarea.net/en/MediaInfo/Download

- when you analyze your file in MediaInfo and post a screen shot in the forum, do so in TREE view

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Adobe Employee ,
Feb 01, 2019 Feb 01, 2019

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Could you try two things:

1) Switch your Renderer to Software Only. Go to File menu > Project Settings > General > Video Rendering and Playback > Renderer: Mercury Playback Engine Software Only. If that fixes the issue, try updating or rolling back to another driver to see if that fixes the issues with GPU Renderer.

2) If that does not resolve the issue, try turning off hardware acceleration. Go to Premiere Pro Preferences > Media > uncheck "Enable hardware acceleration decoding (requires restart)." Then Save, Quit Premiere Pro, delete your Media Cache folders, launch Premiere Pro and import your files again.

More information on Media Cache: FAQ: How to clean (delete or trash) media cache files?

If none of that helps, could you please send us some sample files for investigation?

Thank you!

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Advocate ,
Feb 01, 2019 Feb 01, 2019

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Trent beat me to the punch. What he said!

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New Here ,
Mar 23, 2020 Mar 23, 2020

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Hello, I'm running Adobe Premiere CC that I downloaded a couple of days ago. I'm trying to import MP4 files made by screen recording video from PowerPoint on an iPad Pro 12.9. The file is 30 MB. I can import the video but dragging over to the timeline gets me full audio but only the first image from the video, no feed. I can't select the Renderer Mercury option like Trent suggests because it's in grey. There's nothing I can click. I turned off hardware acceleration to no avail. Can anyone help? I'm just a chemistry teacher.

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New Here ,
Apr 01, 2020 Apr 01, 2020

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I had a similiar problem, where only audio worked.
My fix: On the video/audio timeline, to the left of the lock icons, there will be a highlighted V1 on the video portion and A1 on the audio portion. For some reason, if the V1/A1 are not on the actual V1/A1 lanes when importing mp4, it won't load. To reiterate, it only loads for me with the V1/A1 lanes selected.
I don't know if it will work for you since I'm on Windows.

 

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Adobe Community Professional ,
Apr 19, 2020 Apr 19, 2020

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FYI last 4 posts are a different issue then the original question.

Original question is a gpu issue

Last 4 post are a fix to an error.

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Explorer ,
Jul 26, 2020 Jul 26, 2020

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this worked for me as I coud not import a .mp4 movie either

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Explorer ,
Jul 29, 2020 Jul 29, 2020

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Also I am foolish. It was importing I just hadn't noticed that there were more video tracks than I thought and should have scrolled the timeline up. I found out that the file had been exported from Premier by a colleague in the first place so should't have been a problem. 😞

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Explorer ,
Dec 10, 2020 Dec 10, 2020

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I bow to you! After trying numerous other ideas, highlighting both A1 and V1 before dragging the video into the timeline worked. Thank you!

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Explorer ,
Feb 09, 2021 Feb 09, 2021

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The same problem here I tried every single solution I read over the Internet.

what is very strange is in my very first project composing I inserted an MP$ file .. but when the problem exists the same mp4 file that is already inserted It failed to be inserted agin. I could playback it and render it but I can't insert it again even if I rename it.

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Adobe Community Professional ,
Feb 11, 2021 Feb 11, 2021

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Might be a source patching issue.

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Explorer ,
Feb 11, 2021 Feb 11, 2021

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I don't think so

here is what exactly I did

open premier > new project > drag and drop an mp4 file then again I drop another mp4 file but it refuses to import it but it's only dropping the soundtrack.

so I decided to make a new project to import the second mp4 file using the same workflow then copy-paste it into my main project file.

 

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Adobe Community Professional ,
Feb 11, 2021 Feb 11, 2021

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That is what i said you need to source patch if you want to drop it again in the timeline.

Post screenshot of timeline when unable to drag and drop.

unknow files.png

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New Here ,
May 02, 2021 May 02, 2021

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Easy fix click on the permiere like your going to open it. Hold alt button. It will ask if its ok to reset press ok let it reset and boom your back up and going....

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