this file requires a HEVC codec

New Here ,
Dec 10, 2020

Copy link to clipboard

Copied

I no longer know what to do to be able to play the hevc files from my sony α7S III on my pc. Recorded in 4k 100fps.
Neither windows 10 with the hevc plugin nor premier pro can open them. I do not know what to do.

------------------
System Information
------------------
Time of this report: 12/10/2020, 17:14:25
Machine name: WIN10-PRO
Machine Id: {0DC2BCFC-DA1F-4B33-8348-902562963346}
Operating System: Windows 10 Pro 64-bit (10.0, Build 19042) (19041.vb_release.191206-1406)
Language: Spanish (Regional Setting: Spanish)
System Manufacturer: Gigabyte Technology Co., Ltd.
System Model: X58A-UD3R
BIOS: Award Modular BIOS v6.00PG (type: BIOS)
Processor: Intel(R) Core(TM) i7 CPU X 980 @ 3.33GHz (12 CPUs), ~3.3GHz
Memory: 24576MB RAM
Available OS Memory: 24574MB RAM
Page File: 6818MB used, 21724MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: 1.0.8
DxDiag Version: 10.00.19041.0546 64bit Unicode

---------------
Display Devices
---------------
Card name: NVIDIA GeForce GTX 1050 Ti
Manufacturer: NVIDIA
Chip type: GeForce GTX 1050 Ti
DAC type: Integrated RAMDAC
Device Type: Full Device (POST)
Device Key: Enum\PCI\VEN_10DE&DEV_1C82&SUBSYS_8C961462&REV_A1
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 16305 MB
Dedicated Memory: 4018 MB
Shared Memory: 12287 MB
Current Mode: 1920 x 1200 (32 bit) (59Hz)
HDR Support: Not Supported
Display Topology: Extend
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.639648,0.331055), Green(0.314453,0.618164), Blue(0.152344,0.071289), White Point(0.313477,0.329102)
Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
Monitor Name: Generic PnP Monitor
Monitor Model: EV2436W
Monitor Id: ENC2385
Native Mode: 1920 x 1200(p) (59.950Hz)
Output Type: DVI

 

 

TOPICS
Editing, Error or problem, Hardware or GPU, Import

Views

58

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

this file requires a HEVC codec

New Here ,
Dec 10, 2020

Copy link to clipboard

Copied

I no longer know what to do to be able to play the hevc files from my sony α7S III on my pc. Recorded in 4k 100fps.
Neither windows 10 with the hevc plugin nor premier pro can open them. I do not know what to do.

------------------
System Information
------------------
Time of this report: 12/10/2020, 17:14:25
Machine name: WIN10-PRO
Machine Id: {0DC2BCFC-DA1F-4B33-8348-902562963346}
Operating System: Windows 10 Pro 64-bit (10.0, Build 19042) (19041.vb_release.191206-1406)
Language: Spanish (Regional Setting: Spanish)
System Manufacturer: Gigabyte Technology Co., Ltd.
System Model: X58A-UD3R
BIOS: Award Modular BIOS v6.00PG (type: BIOS)
Processor: Intel(R) Core(TM) i7 CPU X 980 @ 3.33GHz (12 CPUs), ~3.3GHz
Memory: 24576MB RAM
Available OS Memory: 24574MB RAM
Page File: 6818MB used, 21724MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: 1.0.8
DxDiag Version: 10.00.19041.0546 64bit Unicode

---------------
Display Devices
---------------
Card name: NVIDIA GeForce GTX 1050 Ti
Manufacturer: NVIDIA
Chip type: GeForce GTX 1050 Ti
DAC type: Integrated RAMDAC
Device Type: Full Device (POST)
Device Key: Enum\PCI\VEN_10DE&DEV_1C82&SUBSYS_8C961462&REV_A1
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 16305 MB
Dedicated Memory: 4018 MB
Shared Memory: 12287 MB
Current Mode: 1920 x 1200 (32 bit) (59Hz)
HDR Support: Not Supported
Display Topology: Extend
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.639648,0.331055), Green(0.314453,0.618164), Blue(0.152344,0.071289), White Point(0.313477,0.329102)
Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
Monitor Name: Generic PnP Monitor
Monitor Model: EV2436W
Monitor Id: ENC2385
Native Mode: 1920 x 1200(p) (59.950Hz)
Output Type: DVI

 

 

TOPICS
Editing, Error or problem, Hardware or GPU, Import

Views

59

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Dec 10, 2020 0
Adobe Community Professional ,
Dec 10, 2020

Copy link to clipboard

Copied

...nor premier pro can open them.

 

What exact version of Premiere Pro do you use? (Help > About Premiere Pro...)

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Dec 10, 2020 1
New Here ,
Dec 10, 2020

Copy link to clipboard

Copied

14.7.0.23, but I have tried previous and same problem

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Dec 10, 2020 0
Adobe Community Professional ,
Dec 10, 2020

Copy link to clipboard

Copied

O.k!

 

Do you have another computer to test it on? Have you been able to playback the footage in Windows with the hevc plugin before?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Dec 10, 2020 0
New Here ,
Dec 10, 2020

Copy link to clipboard

Copied

We are three friends, the three of us cannot see in the explorer, they both use Mac, I use Windows with the microsft plugin, the following error passes.

 

Captura.PNG

 

says: cannot be played because the item's file format is not supported. visit the store to see if the item is available there. 0xc00d3e8c

 

Captura.PNG

 

This product is installed

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Dec 10, 2020 0
New Here ,
Dec 10, 2020

Copy link to clipboard

Copied

they can see if Mac, with ADOBE

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Dec 10, 2020 0
Adobe Community Professional ,
Dec 10, 2020

Copy link to clipboard

Copied

You dont need the hevc plugin from MS. Premiere comes with the codec.

However it does not work in the trial version.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Dec 10, 2020 0
New Here ,
Dec 10, 2020

Copy link to clipboard

Copied

That's why they can see it at their premiere and I can't use a test, ok I didn't know that premiere pro had limitations. They are the editors, I had to buy the files and see which ones they use, but I am not able to see them in any way.
Any recommendation

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Dec 10, 2020 0
New Here ,
Dec 10, 2020

Copy link to clipboard

Copied

Captura.PNG

generic error reported by the import program

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Dec 10, 2020 0