Triming causes hard crash in nvoglv64.dll - Premiere 14.2

Report · Jun 02, 2020

// I updated the first post on 2020-06-04 with more information.

Since I installed the 14.2 update of Premiere CC 2020 the application crashes when I trim (grab the edge and move it left or right):
- an effect (like crossfade / blend)
- a videofile
- an image
- a soundfile

When it crashes then the application first becomes unresponsive, and a few seconds later it just disapears, there is no "Permiere Pro has crashed / send crash report" window - it simply disappears. The logsfolder in C:\Users\bns\AppData\Roaming\Adobe\Premiere Pro is also empty.

System:

Windows 10 v1909
Ryzen 3700k
Nvidia 2800Ti (445.87)

I found out that the crash only occurs with "Mercury Playback CUDA", it does not occur with "Mercury Playback Software".
HOWEVER before the update to 14.2 I always used "Mercury Playback CUDA" without issues.

As there are no logs from Premiere, here is what the eventlog has to say about the crashes.

Log Name:      Application
Source:        Application Error
Date:          03.06.2020 23:34:16
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      workstation
Description:
Faulting application name: Adobe Premiere Pro.exe, version: 14.2.0.47, time stamp: 0x5eba7b5d
Faulting module name: nvoglv64.dll, version: 26.21.14.4614, time stamp: 0x5ebf2a80
Exception code: 0xc0000409
Fault offset: 0x0000000001000f9d
Faulting process ID: 0x34f4
Faulting application start time: 0x01d639ee8e7a8d0d
Faulting application path: D:\Apps\Adobe\Adobe Premiere Pro 2020\Adobe Premiere Pro.exe
Faulting module path: C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d5216eae94436d77\nvoglv64.dll
Report ID: 7f968cec-60d9-423a-a023-0066d509f59b
Faulting package full name: 
Faulting package-relative application ID: 
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2020-06-03T21:34:16.163651800Z" />
    <EventRecordID>39603</EventRecordID>
    <Channel>Application</Channel>
    <Computer>workstation</Computer>
    <Security />
  </System>
  <EventData>
    <Data>Adobe Premiere Pro.exe</Data>
    <Data>14.2.0.47</Data>
    <Data>5eba7b5d</Data>
    <Data>nvoglv64.dll</Data>
    <Data>26.21.14.4614</Data>
    <Data>5ebf2a80</Data>
    <Data>c0000409</Data>
    <Data>0000000001000f9d</Data>
    <Data>34f4</Data>
    <Data>01d639ee8e7a8d0d</Data>
    <Data>D:\Apps\Adobe\Adobe Premiere Pro 2020\Adobe Premiere Pro.exe</Data>
    <Data>C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d5216eae94436d77\nvoglv64.dll</Data>
    <Data>7f968cec-60d9-423a-a023-0066d509f59b</Data>
    <Data>
    </Data>
    <Data>
    </Data>
  </EventData>
</Event>

Report · Jun 03, 2020

Have you tried going back to a different version of Premiere? You can go back as far as 13.1.5.

Have you tried resetting prefs or a fresh install of 14.2 after using the cleaner tool? https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Report · Jun 03, 2020

I found out that when I use "Mecury Playback Engine Software" instead of "CUDA" in 14.2, then the crash does not happen.

My GPU is a 2080 Ti.

Report · Jun 03, 2020

Have you updated to the latest studio drivers?

Report · Jun 03, 2020

I am using the "normal" driver 445.87, not the studio version.
Again, I did not experience this hard crash before updating Premiere to 14.2 😕

What I find very concerning is that there is no "premiere has crashed" window, it just goes *poof* and bye, bye.

The logs folder in C:\Users\bns\AppData\Roaming\Adobe\Premiere Pro is plain empty too.

The windows event viewer shows this:

Log Name:      Application
Source:        Application Error
Date:          03.06.2020 23:34:16
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      workstation
Description:
Faulting application name: Adobe Premiere Pro.exe, version: 14.2.0.47, time stamp: 0x5eba7b5d
Faulting module name: nvoglv64.dll, version: 26.21.14.4614, time stamp: 0x5ebf2a80
Exception code: 0xc0000409
Fault offset: 0x0000000001000f9d
Faulting process ID: 0x34f4
Faulting application start time: 0x01d639ee8e7a8d0d
Faulting application path: D:\Apps\Adobe\Adobe Premiere Pro 2020\Adobe Premiere Pro.exe
Faulting module path: C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d5216eae94436d77\nvoglv64.dll
Report ID: 7f968cec-60d9-423a-a023-0066d509f59b
Faulting package full name: 
Faulting package-relative application ID: 
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2020-06-03T21:34:16.163651800Z" />
    <EventRecordID>39603</EventRecordID>
    <Channel>Application</Channel>
    <Computer>workstation</Computer>
    <Security />
  </System>
  <EventData>
    <Data>Adobe Premiere Pro.exe</Data>
    <Data>14.2.0.47</Data>
    <Data>5eba7b5d</Data>
    <Data>nvoglv64.dll</Data>
    <Data>26.21.14.4614</Data>
    <Data>5ebf2a80</Data>
    <Data>c0000409</Data>
    <Data>0000000001000f9d</Data>
    <Data>34f4</Data>
    <Data>01d639ee8e7a8d0d</Data>
    <Data>D:\Apps\Adobe\Adobe Premiere Pro 2020\Adobe Premiere Pro.exe</Data>
    <Data>C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d5216eae94436d77\nvoglv64.dll</Data>
    <Data>7f968cec-60d9-423a-a023-0066d509f59b</Data>
    <Data>
    </Data>
    <Data>
    </Data>
  </EventData>
</Event>

Report · Jun 03, 2020

Try deleting your cache, I have to at every update:

• Start PP from it's normal desktop icon (IE: don't open from a project file link).
• Close the Open/Home screen (and you will be in PP without a project open).
• Go into Edit/Preferences/Media Cache (Mac users adjust menu name)
• Then Press: Remove Media Cache Files: and Delete...
• Select: Delete all media cache files from the system and OK
• Close PP - It will create any needed cache files on the fly as you edit.

Report · Jun 03, 2020

That sadly did not fix the issue.

Report · Jun 14, 2020

Guess I am the only one with this issue?

Report · Jun 15, 2020

I have the same problem. Trimming crashes to desktop. Any solution yet ? If I change the program monitor to Multicam, it doesn't crash though. Strange bug and very annoying.

Report · Jun 16, 2020

When I use the "Mecury Playback Engine Software" instead of "CUDA" then it does not crash anymore.
But that is a nasty workaround.

Report · Jun 16, 2020

Same issue here also.

Report · Jun 17, 2020

Have you guys tried and installed the "studio" version of the nvidia driver?
I have just switched from the "Game Ready Driver" to the "Studio Driver" and I can't trigger the crash anymore.

That said the GRD used to work just fine in the past, but it's possible that nvidia introduced the problem in one of the last few drivers.