unsupported format or damaged file AVI i Premiere Pro [Windows 10 Enterprise]

Report · Jan 31, 2020

Hi,

When I try to import and avi file into Adobe Premiere Pro v14.01, I get error message "unsupported format or damaged file". But I can impot mp4 files fine. How can I fix this?

I am running Windows 10 Enterprise edition. Not Windows 10 Enterprise N edition.

Thx,

Les

Report · Jan 31, 2020

AVI is a wrapper, what is inside YOUR wrapper - Exactly what is INSIDE the video you are editing?
Report back with the codec details of your file, use the program below
Free program to get file information for PC/Mac http://mediaarea.net/en/MediaInfo/Download
- when you analyze your file in MediaInfo and post a screen shot in the forum, do so in TREE view

H.264 will not work inside an AVI wrapper https://community.adobe.com/t5/Premiere-Pro/Can-t-get-PPro-to-accept-video-file/td-p/3450861

Report · Feb 03, 2020

As a work around I am using Window's Video Converter (Movie Maker) to convert avi to mp4. Not the best solution, but this seems to be working for now. Thx.

Report · Jan 31, 2020

Hi Les,

Thanks for reaching out. In addition to what @John T Smith has asked, I'd like to know a few more details:

Has it ever worked fine?
Where have you saved your media files?
Could you share a sample file with us so that we can test the issue at our end?

We're here to help.

Thanks,

Shivangi

Report · Feb 03, 2020

As a work around I am first using Window's Video Converter (Movie Maker) to convert avi to mp4. Then Premier can open the mp4 file with no issues. Not the best solution, but this seems to be working for now. Thx.