Rush Project Won't Load

[jamesc8272865]

I have one project that will not open... other projects will open, but not this one.

I was editing the project, exited the program, went right back in and it won't load. When I click on the project it just shows a grey window, nothing else.

Is there anything I can try?

[gerikp]

I've not run into this issue but what I would try would be some of the normal troubleshooting stuff such a restarting your computer. Signing out and signing back into Adobe Creative Cloud. Making sure you have the latest Updates. Turn your project sync on or off and then back to its original state again. Maybe even try clearing your Media Cache under preferences.

[caroline_edits]

Could you post a screenshot of what it looks like when you try to open your project? I'm not completely sure what you mean by "grey window."

-Caroline

[Lyndon_49]

I have the same problem, tried everything, still comes up the same, have uninstalled and reinstalled programme, I can not get it to create project nothing, it just hangs with a blue circle spinning, turned off and back on computer still not working, where do I go from here.

Lyndon Williams

WLyndn1@aol.com

[caroline_edits]

Hi everyone! Lyndon 49  mysterym36207177

Sorry to hear that Rush isn't working smoothly. My first idea is to find out if your machines meet the minimum requirements for the software! You can post your info here and I will check for you, or you can check yourselves at this link: Adobe Premiere Rush CC System Requirements

If your system meets the minimum requirements, please make sure everything is updated! Your OS, graphics drivers, CPUs, the whole lot. Because Rush is a recent software, it is most compatible with the newest versions of your hardware.

If your system is completely up-to-date, you've restarted your computer, and your screen is STILL completely gray with nothing showing, try selecting "View" from the toolbar at the top of your screen and selecting "Project Panel" from the drop-down menu. Does anything appear?

If none of these work for you, please post your system specs (OS, GPU, CPU, etc.) so I can give specific solutions for your hardware.

On a PC, please go to your System Settings, click on "System", and select "About."

On a Mac, please click the Apple logo in the top left of your screen and select "About This Mac"

Screenshot this info and drag the file into the reply box to upload it!

emiliat65082841 Your issue seems different than the one we're troubleshooting here. If none of these issues suggested work for you, I would like for you to make a new thread in this forum so that your specific problem can be addressed! 

-Caroline

[terrellm19581965]

For me, it's just a spinning blue circle...

[Oropendola]

I have the same issue. Trying to compare Rush and Elements for an IT client for roll out on >100 seats and Rush is frozen. I'm a Premiere CC editor normally and the client has 4 'proper' edit suites using CC 2018.

Grey screen and spinning blue circle persist after quitting and relaunching the app and the PC. For reference Elements works fine and this is a brand new Toshiba i5 laptop, so this is unrelated to system performance.

[larisal1981187]

OS Name Microsoft Windows 10 Home

Version 10.0.17134 Build 17134

Processor Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz, 2801 Mhz, 4 Core(s), 8 Logical Processor(s)

Installed Physical Memory (RAM) 16.0 GB

Resolution 1920 x 1080 x 60 hertz

I have two drives:

Free Space 81.88 GB (87,921,029,120 bytes)

Free Space 407.19 GB (437,219,438,592 bytes)

Realtek Audio

Internet Connection is fine - Ethernet Cable (Occasionaly)

I have the same issues as mysterym

Something to add, after a couple months, the "help" provided by Adobe is extremely not helpful, and anytime I told them that I was busy, they called, and anytime I told them I was not busy, they did not call. Extremely frustrating given that a lot of work went into this project and it's just "dissapeared"...

[caroline_edits]

Hey JamesC!

Did you ever get your project to pull back up?

-Caroline

[mysterym36207177]

[mysterym36207177]

carolinesears​

I have posted a screenshot of what I think james is going through. I am going through the same problem.

[emiliat65082841]

hello, I have the same problem, can't even begin.

[emiliat65082841]

Timeline shows, but doesn't preview in larger window when press play

[mysterym36207177]

I have already started my project and was almost done, but Premiere crashed on me and then I couldn't open it anymore.

[Earth Oliver]

Looks like almost a year later, this problem is still around. I've used Rush maybe once before just to see how it work and up on opening it for the second time, about a month later, all i see is a spinning blue wheel on a grey background.

[MSK Doctors]

blank on dark mode

[mysterym36207177]

I have the same problem as you. I open the project and nothing loads. There is only a gray screen. I can still create new projects but I can't open this project.

[zackboyd]

Also having the same issue for a specific project. Rush dumped saying it 'Encountered an Error' and now that project wont load on any device.

[daniild43510690]

I am extremely frustrated with this issue. Spent 6 hours editing to get this. Any way to fix this or retrieve the file to work in a different software?

[Frankie2000]

(solved) Have the same problem, went to help and sign in, then restart Rush, did it for me.

[ShawnSysAdmin]

Thanks Frankie.  I went to the Help menu too, signed off, and then clicked sign on in the Help menu and that fixed the problem for me. 😃

[Kristie-ish]

Thank you, Frankie. I have been struggling with Rush opening every time I use it. I even chatted online with someone from Adobe to get it going last week and it was fine, but today it happened again. I signed out, signed back in and it worked! Agree - seems like there is a glitch here and it could easily be fixed!! But, at least I have a work-around now. Thanks again!

[Hay5CBA]

How did you sign in through the help menu? Rush closes when I sign out and when I reopen it there's a popup it makes me sign in through

[multitalented_yogi98A7]

Thanks - I have the same issues. It just seems weird that this is a reoccurring thing and the fix is to sign out and in again. It seems a more permanent solution would be better - but many thanks.

[Misterwoodman]

Similar issue in that only one project won't load. I was editing it today when it crashed. I restarted Rush and when I click on the project thumbnail, the screen goes blank for a second and returns to the main screen of thumbnails. Other projects can be edited. Here's a screencast video showing the issue: 
https://share.vidyard.com/watch/tyGfhCrt32D6bYmfgf9Hv6?