This file requires the HEVC codec which is included with a Creative Cloud membership. To upgrade...

Forum|Forum|4 years ago
June 11, 2021
73 replies
131747 views

For some reason, Adobe Premiere Rush won't import a small H.265 clip. It gives me this error when it opens the folder where the clip resides:

"This file requires the HEVC codec which is included with a Creative Cloud membership. To upgrade to a paid plan, go to..."

I have purchased Rush. I have uninstalled it then reinstalled it. I have signed in and out of Creative Cloud on the Web as well as the desktop app. I still get the error.

Also, the thumbnail of the clip, when trying to start a new project shows "Unable to Load Preview." When I select it and click Create, I get another error message:

"The importer reported a generic error."

Any suggestions on how to fix this?

Correct answer ProDesignTools

Rush is not dead. Yes, Creative Cloud's sync was removed, but that's been the only change.

It's inaccurate to say that Rush doesn't save files locally. It does; in fact, this is the default. So, you can definitely still use Rush to create and save complete video projects locally on your device or computer, and many people do.

The loss of sync only comes into play if you want to move your project between platforms. However, the good news is there are workarounds for moving Rush files from mobile to desktop, to Windows or Mac, if needed. Then, after moving/exporting the files, Rush projects can still be opened and edited further in Premiere Pro:

https://community.adobe.com/t5/premiere-rush-discussions/where-are-rush-projects-stored/m-p/14479275

https://community.adobe.com/t5/premiere-rush-discussions/how-to-move-rush-files-from-mobile-to-desktop/td-p/14508834

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jeremyh53115868

Participant

I have the same issue. I'm on Windows 10. I have a creative cloud membership and the Premiere Rush plan. I also have the HEVC Video Extensions installed from the Microsoft store, although I don't think that should be required.

I was able to use these types of file previously on Rush.

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amandab93190441

Participating Frequently

I likewise am having the same issue. I'm running windows 10.0.19043 Build 19043. I actually was able to work with and edit my entire video, which includes clips from multiple cameras, but when I go to render it I get the same issue. I also installed the HEVC Codec from Microsoft and it didn't help me at all.

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amandab93190441

Participating Frequently

Same issue. Support took over computer and began working the problem. 'Bout half way through, lost connection. Next rep. said this was"a known issue" that required a different subscription.

This issue just arose recently, by the way.

I also spent an hour and a half on the phone with support and they took over my computer. After trying a few things, they wanted me to use handbrake to transcode every file that has this problem and he stated that it was likely a file issue from my camera. However when we tried to render a project that I have rendered previously it brought up the same error. Something has changed in Adobe causing it to reject all files from this camera, both old files that used to work, and new files that I hadn't tried in Rush before. I guess for all my future projects I will have to transcode all files from this camera until Adobe figures out how to fix their issues.