Participating Frequently

Question

All Dropdown Content Lost After Upgrading to RH15

Forum|Forum|9 years ago
November 17, 2016
2 replies
1191 views

I have upgraded from RoboHelp 9 to RoboHelp 15, and in the process, I have lost ALL content from ALL expandable dropdowns. Where once there used to be text and images in those dropdowns (expandable in the chm output), now after the upgrade there is nothing left. In my RoboHelp project, all dropdown text editor boxes are now empty. How do I restore the content in the dropdowns? Please help.

Thank you,

Gabriela

This topic has been closed for replies.

Peter Grainge

Community Expert

Did you apply the patches before upgrading?

Try the project after applying the patches. If no luck, then upgrade again

with patches applied.

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

G

gabrielap45315913Author

Participating Frequently

Peter, thanks for your suggestion. I have applied the patches (via Help > Updates), but my project's dropdown content has not been restored.

Any further suggestions?

Gabriela

Peter Grainge

Community Expert

Did you try upgrading a copy of the backup from the old version?

Is the project on a local drive?

BTW. It is RoboHelp 2015. Important for people searching later.

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

Captiv8r

Brainiac

Hi there

Perhaps try clicking the Tools tab followed by Update DHTML and see if things improve.

Cheers... Rick

G

gabrielap45315913Author

Participating Frequently

Rick, thanks for the suggestion. I have followed these steps, but my project's dropdown content has not been restored.

Gabriela

Captiv8r

Brainiac

Sorry to hear that. Have you tried Peter's suggestion? If so, does that resolve things?

What about creating a new topic and adding a drop-down? Same issue or does a new topic work?

If you are still kind of stuck after trying Peter's suggestion, please consider sharing all the HTML code of one topic with the issue. Just go to HTML view and copy all the text you see (pressing Ctrl+A usually does this nicely) then paste it into the forum post here. That way we could copy it from here and paste into a topic to examine.

Cheers... Rick

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