Inspiring

Question

All local Webhelp projects does not open anymore since update to Firefox Quantum 68.0

Forum|Forum|6 years ago
July 17, 2019
6 replies
1618 views

We are working with Robohelp 11.

Is the problem known? - a similar problem occured some years ago.

What can we do (beside changing the browser 😉 Our customers often use Firefox as their default.

This topic has been closed for replies.

Jeff_Coatsworth

Community Expert

Looks like the fix to the whproxy.js, whstub.js, and whutils.js fixes most of the opening issues, but still chokes on opening index entry topics (provided they are solo 1:1 index:topic - if you have a 1:many topics entry, the selection still appears and works). Even Adobe's solution talks about loosening up that about:config setting in that case.

Peter Grainge

Community Expert

Adobe have now released a fix for RoboHelp 2015 and 2017.

It can be found at

https://helpx.adobe.com/robohelp/kb/webhelp-output-loading-issue-firefox.html

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A

A-BelAuthor

Inspiring

Okay, thank you for that information. Seems to be the moment to think about an update to 2019.

Peter Grainge

Community Expert

I believe this has been fixed for 2019 and that a fix for RH 2017 and 2015 will be shared soon but not for RoboHelp 11.

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Jeff_Coatsworth

Community Expert

According to @jeff.laing.sncr (whose post got lost in the transition) the fix in FireFox is:

"There is a Firefox workaround, which involves relaxing security.

Go to about:config

Locate security.fileuri.strict_origin_policy

Set it to false"

Peter Grainge

Community Expert

That's fine when you have control over the user's machine.

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Jeff_Coatsworth

Community Expert

Yes, I've described it as a workaround for now to my users.

D

deformd93080388

New Participant

According to Mozilla they changed the behavior in Firefox 68 toward local files:

803143 - Local files can access other files in the same directory

Hopefully Adobe can make a fix to allow RoboHelp to continue to work locally.

Peter Grainge

Community Expert

A quick test shows it is not just RoboHelp 11 where webhelp is broken.

So far I have only tested locally. Have you tried from a server?

I have alerted Adobe.

See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

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Peter Grainge

Community Expert

The problem does seem to be webhelp run locally. I put an output on a server and that is working OK.

See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

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Peter Grainge

Community Expert

Got the same problem with my WebHelp located on a LAN server - just a flash of the skin colour & then endless loading. I haven't found how to let FF know that it's a trusted location; thought it might have been the new "blocked content" settings, but the Info icon shows nothing about blocking parts of the page (as the FF help says it should if blocking is turned on).

@Jeff I am guessing LAN server is the same as local for this purpose. It is still working OK from a web server.

See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

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