Skip to main content
Germanedge Solutions GmbH
Germanedge Solutions GmbH
Inspiring
December 14, 2017
Answered

Bad performance when creating/moving folders/files in RH

  • December 14, 2017
  • 1 reply
  • 761 views

Hi all,

in the last weeks, I've been having very bad performance when I needed to create a new folder or file in one of my projects or when I tried to move this empty folder to the right place. The project manager tab becomes blank and it takes several seconds before the folder is created. This happens after creating, moving, renaming. Sometimes, RH even crashes and after restart, the new files are not in the project manager (however, when I recreate them, RH says, they already exist). Is anyone else having such issues? I browsed the forums and only found posts from 8 years ago. Any ideas what I could try to improve the performance?

The size of my projects is about 200 files in 150 folders.

CPU usage of RH is about 25 % while I'm waiting for the folder to be created.

I'm using RH 2015 (12.0.4.460) with Windows 7. All available updates are installed.

Thanks and kind regards
Karin

    This topic has been closed for replies.
    Correct answer Amebr

    Thank you, Peter!

    I followed the first steps you supposed. There were no changes in the .apj file; copying the back up back into the project did not resolve the error when deleting the cpd-file.

    However, as I have the performance issue with all my projects, not just one, I have not yet tried the steps with deleting the xpj-file as well. RH also keeps crashing quite often when I try to move an open file to a new tab.

    I will investigate further and keep you up to date in case of any progress I make.

    Thanks for your help!

    Karin


    The other thing to check is changes to antivirus software. Many years ago we had dire performance with  a source controlled project, which was resolved by changing what the AV scanned. I forget the details, something like scan on save only, not on get? Hopefully that's enough for your IT guys to get the idea.

    1 reply

    Peter Grainge
    Peter Grainge
    Adobe Expert
    December 14, 2017

    Have you tried deleting the CPD file and reopening the project?

    Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.
    Germanedge Solutions GmbH
    Germanedge Solutions GmbHAuthor
    Inspiring
    December 14, 2017

    Hi Peter,

    Thanks for your reply and your suggestion.

    I did delete the CPD file now. When I open my project after having deleted the cpd file, I get an error message: "when reading data from <c:\...\rhsharedresource.apj> <5> an error occurred". After clicking "Ok" (which is the only option I get), the links of my shared documents from different projects are no longer there (instead, the topic is actually created in my project and will no longer be synchronized). This rhsharedresource.apj is still in my project folder and seems not to have been changed since 27.11. according to timestamp. I have made a backup of my cpd and if I put it back into the project folder, the links will be there again.

    Performance stays really bad (like 20 seconds to create a new folder).

    Any further ideas?

    Best regards

    Karin

    A
    AmebrCorrect answer
    Adobe Expert
    December 14, 2017

    Thank you, Peter!

    I followed the first steps you supposed. There were no changes in the .apj file; copying the back up back into the project did not resolve the error when deleting the cpd-file.

    However, as I have the performance issue with all my projects, not just one, I have not yet tried the steps with deleting the xpj-file as well. RH also keeps crashing quite often when I try to move an open file to a new tab.

    I will investigate further and keep you up to date in case of any progress I make.

    Thanks for your help!

    Karin


    The other thing to check is changes to antivirus software. Many years ago we had dire performance with  a source controlled project, which was resolved by changing what the AV scanned. I forget the details, something like scan on save only, not on get? Hopefully that's enough for your IT guys to get the idea.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices