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Inna Iak_ko
Inna Iak_ko
Known Participant
July 26, 2023
Answered

Cannot highlight in the Review functionality (RH2022.0.346 +Chrome)

  • July 26, 2023
  • 7 replies
  • 674 views

With the Review functionality, I've sent some pages to Creative Cloud ansd configured to be accessible by all having the link.

But I cannot use  any of the tools - highlight, strikethrough, etc.- except Pin and Comment.

And also once I experienced that the comments left by the reviewer did not display in the browser. I could only see them in the notification email in my inbox, but when following the link no files displayed at all. What it might be? I experienced this only once because we didn't use the Robohelp afrter that bad review experience(

Please help resolve

Thank you for the help. Really valuable!

Using Robohelp Version 2022.0.346 , Chrome

    This topic has been closed for replies.
    Correct answer Peter Grainge

    It does seem to be a bug in Firefox. I am seeing the same in Firefox.

     

    Please follow this link to report bugs or request new features. https://tracker.adobe.com. Post the link to your bug report / feature request in this thread and others can vote for it. The more people who do so, the higher it gets prioritised.

     

    Pending a fix, if your reviewers use Firefox they will have to copy the link from the email they get and paste it into another browser. You can tell them to do that in the email that gets sent.

    ________________________________________________________

    My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

     

     

    7 replies

    Peter Grainge
    Peter GraingeCorrect answer
    Community Expert
    September 11, 2023

    It does seem to be a bug in Firefox. I am seeing the same in Firefox.

     

    Please follow this link to report bugs or request new features. https://tracker.adobe.com. Post the link to your bug report / feature request in this thread and others can vote for it. The more people who do so, the higher it gets prioritised.

     

    Pending a fix, if your reviewers use Firefox they will have to copy the link from the email they get and paste it into another browser. You can tell them to do that in the email that gets sent.

    ________________________________________________________

    My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

     

     

    Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.
    Inna Iak_ko
    Inna Iak_koAuthor
    Known Participant
    September 12, 2023

    Have created the bug https://tracker.adobe.com/#/view/RH-12087 - Please join whoever is compassionate about it

    Peter Grainge
    Peter Grainge
    Community Expert
    August 28, 2023

    You started the thread saying you were using Chrome. Now it's Firefox so you've tried two browsers. I doubt it's that anyway.

     

    I haven't seen the shading before but I'm on 2022.3. Try upgrading to that.

    ________________________________________________________

    My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

     

    Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.
    Inna Iak_ko
    Inna Iak_koAuthor
    Known Participant
    September 11, 2023

    my total blame((( it's Firefox,  I use this one most of the time.

    Want to bring my updates:
    Today I tested the functionality in Firefox, Chrome, and Edge. In Chrome and Edge, Highlighting and all the stuff works fine, while in Firefox , only HIghlight and Draw a shape work.

    Version 2022.3.93

    Peter Grainge
    Peter Grainge
    Community Expert
    August 28, 2023

    I just checked and it doesn't matter whether it is you or someone else as long as it is an Adobe ID.

     

     

    Click the highlight icon (first arrow) and you should then see the second icon, the colour of the highlight. The topic goes grey.

     

    Click in the grey arrow and the shading goes. Select the text to be highlighted Does that work?

     

     

    ________________________________________________________

    My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

     

    Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.
    Inna Iak_ko
    Inna Iak_koAuthor
    Known Participant
    August 28, 2023

    Peter, you re really a helping hand. But I can see everything goes like you've described except:

    - there is no "Place your marker here" notice on the shading.

    - when I select the text to be highlighted, it doesn't get highlighted with the colour selected. Just nothing happens when I remove the cursor.

    I get the prosedure you've descibed only with the Marker tool

     

    Do you think the problem is in the browser I use: - it's Firefox?

    Peter Grainge
    Peter Grainge
    Community Expert
    August 28, 2023

    Are you trying to login into the review with the same ID that created the review or is the problem when someone else logs in with a different ID.

    ________________________________________________________

    My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

     

    Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.
    Peter Grainge
    Peter Grainge
    Community Expert
    August 24, 2023

    That is not what I said. I sent a specific link and was able to comment. However, anyone with the link should be able to highlight. What is important is that they have an Adobe ID. Please see what I said before about having an Adobe ID.

    ________________________________________________________

    My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

     

    Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.
    Inna Iak_ko
    Inna Iak_koAuthor
    Known Participant
    August 28, 2023

    Peter, my earnest appreciation for you comments and tips! Thank you!
    Please see the screenshot.
    1. Logged in with the Adobe Id (honestly, i doubt there is a way to login to robohelp.adobe.com with something else except adobe Id)

    2. the only thing I was able to perform is to "draw a shape" and add a comment to it.

    3. But I'm not able to add a highlight. Or perhaps I don't now how to do it

    4. BTW is there a way get rid of the horizontal scroll and to fit the window to the reviewed text

    I think I'm facing a error I should report to the Robohelp suppport, aren't I?

     

     

    Peter Grainge
    Peter Grainge
    Community Expert
    August 4, 2023

    Sorry to be late to the party but I have just tested in 2022.2 and everything was as it should be. The steps were:

    1. Started a new review.
    2. Selected the topics.
    3. Clicked Share.
    4. Clicked Create Link.
    5. Invited the reviewers.
    6. Clicked Invite.
    7. Got a message saying they had been invited.

     

    I then logged into another machine where I have a second Adobe ID. I got the email and clicked the link. All was as it should be and I could hightlight the topics using the tools in the Review panel on the right and add comments.

     

    I'm not aware that Update 2 had any review changes so I don't think it is our different versions.

     

    Did your reviewers have Adobe IDs and did you email the email address associated with their Adobe ID? That is critical. They don't need to have any Adobe products but they do need an Adobe ID?

    ________________________________________________________

    My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

     

    Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.
      Inna Iak_ko
      Inna Iak_koAuthor
      Known Participant
      August 24, 2023

      Hi Peter, did I get it right that if I share as "everyone with the link can comment" - highlighting etc. won't work?

      Jeff_Coatsworth
      Jeff_Coatsworth
      Community Expert
      July 26, 2023

      First I would update to Patch 2 to make sure you are up to date. Then I would check out Peter's Reviews page - https://www.grainge.org/pages/authoring/rh_tour/rh2022/reviewing/reviewing.htm to make sure that you are following it.

      Inna Iak_ko
      Inna Iak_koAuthor
      Known Participant
      July 27, 2023

      Thank you for the reference. I've upgraded but with no results. This time no buttons to pin, highlight, etc. work for me at all.

      unfortunately Adobe itself   does not display comments separately for each page, i.e. based on what page the comments were created. And  my reviewers had to to post their review comments refereing to what exact page they review.
      Not sure if it's just mine unhappy experiance or it's a known issue(

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