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Sergio R. Trejo
Participating Frequently
May 5, 2022
Question

Captivate demo folder replication

  • May 5, 2022
  • 2 replies
  • 257 views

Hi,

Hope someone can help me with this problem before I open a ticket.

I have 36 different Captivate Demo Videos already imported and placed into topics in RoboHelp2020 latest version. (2020.7.46), and all the output works great but when I generate any Frameless output each folder containing the files that make up the Captivate Demo files get replicated. Every time I generate a frameless output the folders get replicated over and over with every generation. To graphically show this I include 2 images, one shows the contents of each folder (the contents are all named the same in each different folder) and the other image shows 2 folders (one named Demo and the other DemoIG) being replicated (Demo1 and DemoIG1) and so on, I had up to Demo26 when I noticed this as being the problem when generation was taking days to complete, imagine that 36x26=936 folders replicated making the generation very very slow). Is there a way to control this?  Thanks in advance in any help provided! 

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    2 replies

    Peter Grainge
    Community Expert
    May 5, 2022

    Same as @Jeff_Coatsworth.

     

    Are you both generating and publishing?

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    Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.
    Sergio R. Trejo
    Participating Frequently
    May 5, 2022

    Hi Peter, Just generating at this point, I have published and generated other manuals but only this contains Captivate Demo files creating this problem and have not publish this yet.

    Jeff_Coatsworth
    Community Expert
    May 5, 2022

    Never heard anyone report that one. Can you make it happen with the sample project?

    Sergio R. Trejo
    Participating Frequently
    May 5, 2022

    I am in contact with Adobe Support right now. I will try to make a sample project and try to replicate the problem there.

    Jeff_Coatsworth
    Community Expert
    May 5, 2022

    ok Thanks for that! so update 14 should do? 


    Yup - always grab the latest (RH got off the incremental upgrade path a few versions ago & went cumulative)