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sheeba_12345
Known Participant
February 15, 2012
Question

Chrome not working perfectly with Robohelp

  • February 15, 2012
  • 2 replies
  • 2868 views

Hi

I have a query I am using robohelp9 in my Flex application.On clicking help button in flex application a particular topic from the web help is opened but if the the webhelp window is minimized and I click on another help button on any other page of my Flex application a small window is open near the right button corner of the window for few seconds and disappeared I am facing this problem in Chrome only.In IE it is working perfectly

Thanks

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    2 replies

    Priyank Shrivastava.
    Community Manager
    Priyank Shrivastava.Community Manager
    Community Manager
    February 23, 2012

    Hi Sheeba,

    I tested the link which you provided and it worked for in all the browsers. I just enabled the popup blockers. and it launched the help file without any issue. Please check.

    Regards

    Priyank

    Thanks,Priyank Shrivastava
    Peter Grainge
    Peter Grainge
    Community Expert
    February 23, 2012

    OK let me throw a spanner in the works. I just tested the link using Firefox and see the problem, a blank popup appears bottom right momentarily and then the help opens properly.

    Please see Item 1 in http://www.grainge.org/pages/authoring/rh8/using_rh8.htm. That looks to be the same issue but it is supposed to have been fixed in RoboHelp 9. Could it be you are using an old version of the API?

    See www.grainge.org for RoboHelp and Authoring tips

    @petergrainge

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    S
    sheeba_12345Author
    Known Participant
    March 1, 2012

    I use Robohelp9 API (licenced version).

    Willam van Weelden
    Willam van Weelden
    Inspiring
    February 15, 2012

    Hi,

    How do you call the help from the application? When you use context sensitivity and a window, the help will open in a popup. The help closes the original window and then shows the help. My guess is that you're seeing this behaviour.

    Greet,

    Willam

    S
    sheeba_12345Author
    Known Participant
    February 15, 2012

    Thanks for your prompt response.

    No, Actually in IE help is opened as a popup in a new window if another help button is clicked then the same popup window is replaced with a new content and displayed at the top of the screen but in chrome I am getting unusual behaviour if the popup is not closed, the content of the existing minimized popup window is replaced with the new content and a new popup appears just at the right bottom of the screen for 1 sec and disappears

    The problem is I want on clicking the help button the minimized popup to appear on the top of the screen with the new content and the second popup which is occuring for few seconds should disappear, same behaviour as in IE

    Thanks

    Willam van Weelden
    Willam van Weelden
    Inspiring
    February 15, 2012

    Hi,

    The question remains: how does your application call the help? Also, how does the help work on Firefox? From what you told me, it looks like the default RH behaviour. But it may also be connected to the way you call the help.

    Greet,

    Willam

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