Cross-project link in snippet works inconsistently

Hi, dear RoboHelp community,

we've run into a rather unusual issue that we can't get to the bottom of.

First off: My colleague and I collaboratively work on a number of RoboHelp projects that we are checking into source control in SVN and each of us updates and commits changes to the projects regularly. We work in Robohelp 2019 Classic.

Now to the issue:

We use a merged project that combines 3 child projects into one merged parent projects. Inside child-project 3 ("work"), we are using a snippet (the snippet is used in 2 topics). Inside the snippet, we added a relative link to a topic in child-project 1 ("cloudAccount").

When generating project 3 on my machine, the link works perfectly fine in all topics of the output where the snippet is embedded. However, when my colleague generates the same project on her machine, the link only works in one of the topics where the snippet is embedded, and fails in the other one.

Here is the relative link inside project 3’s snippet – pointing to project 1’s topic in the source structure (relative to the snippet, which is on root level inside project 3’s folder):

The snippet is embedded in 2 topics inside project 3:

The target topic is located inside project 1:

Here's an overview of the setup and outcomes of our two machines:

• In topic 1, the link is shown (upon hovering) as “<INSERT LINK>” and it’s also opened as such and working perfectly fine:
   
• In topic 2, the link is shown (upon hovering) as “<INSERT FAULTY LINK>” for person 1 (my colleague) and as “<INSERT CORRECT LINK>” for person 2 (me):
  Broken: 
  Working: 
• The structure of the merged project is alsmost the same for both my colleague and me:
  Colleague: 
  Mine: 

We have no idea why the link is working in both embedded topics for me but only in one embedded topic for my colleague – does anybody have any ideas?

Other cross-project links (not inside snippets, but inside topics) work fine with the relative paths. And since the relative link inside the snippet is also working fine for me, it should work equally fine for my colleague, right? Only it doesn’t 😞

Any help is much appreciated.

Thanks, Birgit