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eci_ryan
New Participant
June 19, 2020
Question

Design view - Text disappears when a conditional build tag is applied

  • June 19, 2020
  • 2 replies
  • 215 views

This just started happening in every help project (existing and newly created projects) -- in Design view, all text that has a conditional build tag applied is invisible (has vanished).
In HTML source code view, I can see the text and the tag (for example: <?rh-cbt_start condition="Print" ?>Help<?rh-cbt_end ?>).
In HTML source code view, if I remove the conditional build tag and switch back to Design view, the text reappears.
Because this is happening in all projects, it looks like a global setting, but I cannot find the setting.
Can anyone help with this?
I am using RoboHelp 2017 (13.0.2.334) on Windows 10 Pro version 1709

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2 replies

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eci_ryanAuthor
New Participant
June 19, 2020

I think I have this issue resolved. I backed up the .cpd file, deleted it, and reopened my project. That seems to have solved the problem. **Important** Please heed the caution from RoboHelp community experts if you consider deleting the .cpd file.

Jeff_Coatsworth
Jeff_Coatsworth
Community Expert
June 19, 2020

What's happened since the last time it worked and now? Something must have changed.

E
eci_ryanAuthor
New Participant
June 19, 2020

Between the time the text marked with conditional build tags was behaving as expected and now vanishing, I was practicing with the "Create PDF for reivew" feature. (You can see this by a right mouse click in the table of contents.) 

I thought maybe that has the key to the vanishing conditional text, but I cannot find a setting there that seems to control it.

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