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Participating Frequently
October 25, 2023
Answered

Error in new Snippet Categorization with 2022.3

  • October 25, 2023
  • 5 replies
  • 1028 views

Hello, I have just updated from 2022.2 to 2022.3.93. I have no snippets and no snippet categories in my project. The version control system git is active on my RoboHelp-Project-Folder. When I revert a complete file from my Changes while RoboHelp is running, it adds an entry with the path of the reverted file into ''settings\snippetcategories.xml", its content is like this then:

<?xml version="1.0" encoding="UTF-8"?>
<categories>
  <category name="default">
    <snippet>../contents/Stammdaten/Einkauf/Bestellart/RK_Allgemein.htm</snippet>
  </category>
</categories>

 Why, it doesn't make sense 🙂
Did not have this behaviour before the update and now it is reproducible.
The error disappears when I add some stuff to snippets..

    This topic has been closed for replies.
    Correct answer WoutJacobs

    The snippetcategories.xml file is known to be a bit buggy (if your issue is what I think it is). The bug was logged in https://tracker.adobe.com/#/view/RH-12039 and should probably be fixed in the next release.

     

    If you don't need everyone in your team to have the same categories, you can add the file to gitignore.

    5 replies

    Peter Grainge
    Community Expert
    Community Expert
    November 1, 2023

    No need to vote on this one. Adobe have confirmed this is a bug that will be fixed in the next update.

    ________________________________________________________

    My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

     

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    WoutJacobsCorrect answer
    Inspiring
    October 27, 2023

    The snippetcategories.xml file is known to be a bit buggy (if your issue is what I think it is). The bug was logged in https://tracker.adobe.com/#/view/RH-12039 and should probably be fixed in the next release.

     

    If you don't need everyone in your team to have the same categories, you can add the file to gitignore.

    RoboKoppAuthor
    Participating Frequently
    October 27, 2023

    Ok, thank you for this info.
    Gitignore is a little bit dangerous cause it is our backup to push the files to git-server, but we will arrange ourselves somehow.

    Jeff_Coatsworth
    Community Expert
    Community Expert
    October 26, 2023

    If you mock it up outside of GIT, does the same thing occur? If so, then I would probably bring it to the RH folks attention by logging an issue with the Tracker (https://tracker.adobe.com/).
    (Just posting about it here is no guarantee that any Adobe person will see it)

    RoboKoppAuthor
    Participating Frequently
    October 26, 2023

    The magic also happens without git or file explorer, just using RoboHelp with a new project, look at my gif I have attached. What do you think about it?
    I can create a bug ticket, what is the right "Component:" for it, "Application", "Authoring"?

    Peter Grainge
    Community Expert
    Community Expert
    October 26, 2023

    I wouldn't go for a bug report to start with, unless you want to wait a long time. Let Support do that if they agree it is a bug, hopefully they will find otherwise and help you find a solution quicker.

     

    I suggest for this one you need to go to Adobe Support. See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your Adobe Support options. The email link tcssup@adobe.com is recommended as it reaches a team dedicated to Technical Communication Suite products including RoboHelp.

     

    ________________________________________________________

    My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

     

    Use menu (bottom right) to mark as Best Answer or to Highlight particularly useful replies. Found the answer elsewhere? Share it here.
    Jeff_Coatsworth
    Community Expert
    Community Expert
    October 25, 2023

    Haven't heard anything about that mentioned before - is it having any effect or is it just odd?

    RoboKoppAuthor
    Participating Frequently
    October 26, 2023

    I havn't see an effect inside RoboHelp yet, but it is is annoying that the file is listed as modified in git.

    RoboKoppAuthor
    Participating Frequently
    October 25, 2023

    It happens not only on revert, also when a file is moved/deleted in filesystem while RoboHelp is running.