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NDRHelp
Inspiring
March 11, 2011
Answered

Error when trying to upgrade a project to RH9

  • March 11, 2011
  • 2 replies
  • 1121 views

I'm attempting to upgrade a project from RH 8.0.2 to RH9. My other projects have upgraded fine but I have one particular project that is giving me the following error:

Error - node %Rel_420_NeoTool_Product_Help/rhsharedresource.apj already exists.

I have the source of the projects kept in RoboSource so after I click OK, I get the following message:

Cannot check out all the files that needed to upgrade this project.

I noticed that this file does not reside in source so I figured that RoboHelp created it so I tried to delete it but am getting the same error.

Any ideas would be greatly appreciated.

Thanks

    This topic has been closed for replies.
    Correct answer Mona girdhar

    Hi,

    Try deleting the concerned files (rhsharedresource.apj & SearchOptions.xml) from RSO (both from root node and branch node) and also from your local project folder and see if this helps.

    If the problem still persists, can you please provide the information for the following queries:

    1. What are the exact steps that you followed while upgrading this version controlled project for the first time?

    Such as, did you click yes/no in the upgrade, Get latest and Checkout dialog?

    2. Did you open the project from your local copy or from RSO ?

    If you opened this project from RSO, did u open this project from root node or the branch node ?

    3. Please let us know the details of the branch properties if possible.

    Thanks

    Mona

    2 replies

    A
    Anonymous
    March 23, 2011

    Hello

    Please go to the Msconfig and  go to services

    Select hide all Microsoft services

    Select disable all  - click ok

    Restart your computer

    check by doing the Upgrade

    Regards

    TAU

    N
    NDRHelpAuthor
    Inspiring
    March 11, 2011

    I just found out some additional information. Other projects that are branches within RoboSource are all giving me this same error. Now I wonder if it has something to do with the fact that these are branched projects within RoboSource. Could this perhaps be giving me issues in attempting to upgrade?

    Thanks

    M
    Mona girdharCorrect answer
    Participating Frequently
    March 17, 2011

    Hi,

    Try deleting the concerned files (rhsharedresource.apj & SearchOptions.xml) from RSO (both from root node and branch node) and also from your local project folder and see if this helps.

    If the problem still persists, can you please provide the information for the following queries:

    1. What are the exact steps that you followed while upgrading this version controlled project for the first time?

    Such as, did you click yes/no in the upgrade, Get latest and Checkout dialog?

    2. Did you open the project from your local copy or from RSO ?

    If you opened this project from RSO, did u open this project from root node or the branch node ?

    3. Please let us know the details of the branch properties if possible.

    Thanks

    Mona

    N
    NDRHelpAuthor
    Inspiring
    March 17, 2011

    Thank you Mona for your suggestion. Unfortunately it didn't work. The rhsharedresource.apj & SearchOptions.xml files do not exist in source in either the root or the branch but I deleted them from both local projects (root and the branch) and attempted the upgrade and received the same error message.

    Answers to your questions:

    Steps I took to upgrade

    1. I upgraded the root project first by opening the project on my local machine and when presented with the dialog that this project was created in an older version of RoboHelp, I selected the Upgrade button.
    2. RoboHelp automatically checked the files out of source and performed the upgrade and all was well with the root.
    3. Next I opened the branch on my local machine using RoboHelp.
    4. When I received the message that it was created in an older version, I again selected Upgrade.
    5. It churned for a short time and the bottom of the RoboHelp window says, "Adding Files(s) to Version Control Project" then I get the error message that rhshaerdresoruce.apj already exists.
    6. When I click OK on the error dialog, I get another error dialog that says "Cannot checkout all teh fiels that needed to upgrade this project"

    Checking out of source

    Based on your questions regarding starting from source I tried the following experiment which also unfortunately didn't work:

    1. I checked the entire branch project out of RoboSource before attempting to upgrade.
    2. Deleted the rhsharedresource.apj and SearchOptions.xml file from the local version.
    3. Opened it in RoboHelp and selected to Upgrade when presented with the dialog that the project was created in an older version of RoboHelp.
    4. I received the same error messages.

    Branch Properties

    I'm not entirely sure what you mean by Branch Properties but here is a screen capture of the Settings tab. On the Rights tab all items are checked. There is nothing in Notes. The Local Path tab has the location of my local copy. The Links tab lists my root project $/Operations Monitor_help

    Thank you for your assistance,

    Nita

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