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ravic56036097
ravic56036097
Known Participant
January 3, 2019
Question

Failed to Generate Output in PDF

  • January 3, 2019
  • 2 replies
  • 1881 views

When Generating a PDF file in Adobe 2019, shows error message as Failed to combine files into PDF.

This topic has been closed for replies.

2 replies

Ritkumar
Adobe Employee
Ritkumar
Adobe Employee
January 4, 2019

Hi ravic56036097,

There is a known issue with broken links or files with non-ASCII names. If your project has none of these then is it possible for you to share a minimal version of your project that reproduces the issue ?

Thanks

Ritesh Kumar

Adobe RoboHelp

ravic56036097
ravic56036097Author
Known Participant
January 9, 2019

Could you provide me your email id

isabelleg85447096
isabelleg85447096
Inspiring
January 28, 2019

Update 4 is now available. Apply that and try again. Let us know if that fixes the problem.

See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge


Hello,

No. Output to PDF still fails most, but not all, of the time, and no I haven't yet figured out what's different when if works.

The more I look, the more I see broken links everywhere. No idea how that can be. The links work fine when viewing WebHelp Output.

This is a tough knot to untangle, I believe gremlins got into the code of my projects when they were created in RH2015 and I don't know how to get them out short of scrapping the whole project and starting all over again in RH2019.

PDF output is a non-negotiable delivery item for us here.

I think pasting images in is at the root of the problem. I think RH2019 is persnickety about user using ctrl-v as means of inserting images. In the web-course videos Matt was using the insert image button when he showed how easily RH2019 creates beautiful PDFs.  I have never added images to assets folder first, only ever ctrl-c/ctrl-v into the topic and every image link is listed as broken, but this theory is untested.

Peter Grainge
Peter Grainge
Community Expert
January 3, 2019

This is a known problem. A further update is due soon and I hope the fix

will be in that.

Peter Grainge

www.grainge.org

@petergrainge

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