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robertok62855808
Participant
July 28, 2019
Answered

Frameless output doesn't display UTF-8 characters correctly on the Edge browser

  • July 28, 2019
  • 1 reply
  • 551 views

I just updated RoboHelp 2019 to the latest version (14.0.8).
We have documentation that must be displayed in spanish.
The project is configured to use UTF-8 encoding.
I generate the Frameless output using the Orange skin

When the start page is displayed in Chrome or Safari it displays correctly.
The "How can we help?" text is correctly translated and sisplayed as ¿Cómo podemos ayudarle?
When the start page is displayed in Edge that text is displayed as ¿Cómo podemos ayudarle?

Other pages that contain spanish accents display correctly.
The problem seems to only present itself on the start page that RoboHelp generates.

    This topic has been closed for replies.
    Correct answer Peter Grainge

    I understand Adobe found the issue in a topic as well so you might want to check that.

    This fix has not been exhaustively tested so try it in a copy of your project.

    After adding the skin from gallery to project, go to that skin folder and find “homepage.ejs” and “topicpage.ejs” files. Locate <script> tag with “whxdata/projectsettings.js” and remove this script line from both the files.

    See www.grainge.org for free RoboHelp and Authoring information.

    @petergrainge

    1 reply

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    July 29, 2019

    Just to let you know that someone at Adobe is looking into this.

    See www.grainge.org for free RoboHelp and Authoring information.

    @petergrainge

    Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.
    Peter Grainge
    Community Expert
    Peter GraingeCommunity ExpertCorrect answer
    Community Expert
    July 30, 2019

    I understand Adobe found the issue in a topic as well so you might want to check that.

    This fix has not been exhaustively tested so try it in a copy of your project.

    After adding the skin from gallery to project, go to that skin folder and find “homepage.ejs” and “topicpage.ejs” files. Locate <script> tag with “whxdata/projectsettings.js” and remove this script line from both the files.

    See www.grainge.org for free RoboHelp and Authoring information.

    @petergrainge

    Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.
    R
    robertok62855808Author
    Participant
    July 31, 2019

    Thanks you for your help.  This solved the problem.

    We will keep testing to make sure this did not break something else.

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