New Participant

Answered

Frameless Search performance Issue

Forum|Forum|6 years ago
January 17, 2020
8 replies
916 views

Hey,

We are currently using RH2019 update 10, with a rather large project (~2300 topics). After initiating a search and clicking on a result, we are getting a huge performance drop... load times being between 200 secs to just crashing the browser (Chrome 79.0.3945.117, IE11).

We have also tested and observed this issue with update 9 of RH2019.

This is only an issue in the Frameless output as we were able to generate a Responsive HTML5 output and had no issues with the search.

This doens't seem to be an issue with lunr doing the search but something within the Robohelp functions that gets executed once a page is loaded with ?rhsearch=something in the url.

Is anyone else experiencing this type of slowness with the new frameless skin?

New UI

This topic has been closed for replies.

Correct answer NLaurin

Hi, just wanted to come in and say that this has been solved in update 12. Performance has been improved greatly but we are now waiting on a fix to memory leak in IE11 with both responsive and frameless ( RH-6649 ).

N

NLaurinAuthorCorrect answer

New Participant

Hi, just wanted to come in and say that this has been solved in update 12. Performance has been improved greatly but we are now waiting on a fix to memory leak in IE11 with both responsive and frameless ( RH-6649 ).

Peter Grainge

Community Expert

I did correct my post saying I thought the fix would be in Update 11 and that it is being worked on for Update 12. Try the RoboHelp Reimagined project and search in an output from that. If you encounter the same issue there, then it's not the same issue as is being worked on so post back.

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

G

gb92818477

Known Participant

What about this workaround - could it help with the performance issue, too?

N

NLaurinAuthor

New Participant

The performance issue that we're experiencing is slightly different in nature than what you had. The performance drop happens after a search has been executed and we click on a result. It's when the selected topic opens that it takes over 200sec/forever.

Our perfomance issue has to most likely be an issue with an internal Robohelp function that gets executed after a search result is clicked rather than the search not working since the page does sometimes eventually load like it's supposed to.

G

gb92818477

Known Participant

We're experiencing trouble with the search function in our 100-topics Frameless output, too. And even after updating to RoboHelp 14.0.11. Most times, it's not even searching at all. Typing in a string, getting propositions, hitting the Enter key - and nothing happens at all. URL added "&rhsearch=" and a search string.

Using Chrome 79.0 as well, and tried with Firefox 68.4.1 - no difference.

Peter Grainge

Community Expert

I saw some changes had been made to search in Update 11 and thought that included this issue. It is being worked on so hopefully you will see something in the next update.

www.grainge.org

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

Peter Grainge

Community Expert

Performance should be better with Update 11 applied. Are you seeing an improvement?

www.grainge.org

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

N

NLaurinAuthor

New Participant

Hi Peter,

We've been doing some testing with Update 11 and we saw an improvement in our smaller test projects but our main project, the one with 2300 topics, is still seeing the same issues.

We have a french and english version of this project, each with ~2300 topics and both have this issue.

Peter Grainge

Community Expert

Just to let you know the issue has been reproduced and is being looked into.

www.grainge.org

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

Peter Grainge

Community Expert

I am making some enquiries.

www.grainge.org

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

Peter Grainge