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Inspiring
December 30, 2010
Question

gbAIRSSL is not defined after publishing and viewing default topic

  • December 30, 2010
  • 1 reply
  • 2745 views

Hello,

I have

RoboHelp 8.02
IE 6
WebHelp Pro output

Our main publishing person is on vacation and I'm the backup publishing person. We had no problems with our published project until I publishd for the first time. I'm sorry if this is the incorrect section. After I published (no errors) our project, I went out to view our project and confirm our updates published. I opened the published project and it would not open our default topic page, but at the bottom of IE status bar it was trying to open something. I closed IE and opened the project in Firefox and it open just fine. I had IT take a look and they found out that there was a java script error saying whtopic.js can't find gbAIRSSL.I'm not sure why this happened on my first publish. Has anyone else expierenced this issue? We've never used AIR Help, we always use WebHelp Pro. I'm not sure if this may be the issue, our publishing person has IE8 while they published.

Our IT person edited the default topic page (added a script function) and added var gbAIRSSL = null; to the whtopic.js file. as a workaround. Does anyone know how to fix this issue, because I don't want IT to keep editing the whtopic.js file after I publish (the code will be overwritten after a compile). I can't add the code to the file, because we can not have access to the server.

Any help would be greatly appreciated. Thanks.

    This topic has been closed for replies.

    1 reply

    Jeff_Coatsworth
    Community Expert
    December 30, 2010

    You're publishing to WebHelp Pro because you've got RoboServer installed - right?

    Inspiring
    December 30, 2010

    Yes, we have RH Server 8 installed.

    Inspiring
    January 6, 2011

    Does this problem only arise when viewed via IE6?


    See www.grainge.org for RoboHelp and Authoring tips

    @petergrainge


    The issue occurs in newer versions of IE. I also noticed the TOC does not load when we go directly to the published project and bypass the RH 8 server/engine. I'm assuming I need to add the javascript code to other javascript files. Does anyone know what gbAIRSSL is? Is it something from the Adobe AIR output? If it is, i'm not sure how it was associated with WebHelp Pro.