Glossary topics are missing from WebHelp index created using RH2020

I think it's a side effect of the change that came in RH2019 New UI. This new version includes far less in the output. A topic has to either be in the table of contents, or a topic that is in the table of contents has to link to that topic, for it to be included in the output. In Classic, everything was included in the output unless a condition tag excluded it.

As a side effect, it appears that anything dragged in because it is only linked from a topic is not processed in the same way as a topic include in the ToC. In this case, the index entries weren't generated because they weren't "in" the project you were generating.

At least, that appears to be what is happening. 

Please add some screenshots showing what you are adding and where. It helps if you use the photo icon to insert images within the post. Seeing an image inline with the text makes it easier for anyone answering or viewing the post.

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My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

I'm unsure how you have added index keywords to glossary definitions in the Glossary panel as glossary terms don't have a Properties dialog box/panel in either Classic or New UI.

You also use the word "topic" to describe your glossary. This implies you aren't using the Glossary panel. Can you confirm where your glossary topics appear and how you add them? A screenshot or two would help.

One thought is you have a manually updated topic called Glossary that is set up to look like a glossary page with alphabetic headings and then terms that link to separate topics. Like:

A

- apple

- avocado

B

- banana

- blackberry

If this is the case, then try adding all your glossary topics to the table of contents, and mark each one as "Hide in Output". That should ensure the index entries are compile correctly. 

Tip: If you put all your glossary topics in a folder called "Glossary" you can drag the folder into the ToC to quickly add all the glossary entries. Then in the ToC you can select the folder and all topics in that folder, and apply the Hide in Output setting to all selected items.

I should also have asked if the index terms appear in the Index panel on the left. I think there was an issue where adding a term in Topic Properties did not add it correctly. Not sure but it's ringing a bell. You may need to apply Update 7.

________________________________________________________
My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

WebHelp as such does not exist in the new UI and was replaced by responsive and frameless outputs. I'm guessing you upgraded from a Classic version. That being the case the default is an HTML5 Indigo skin. Is that the skin showing in Outputs > Skins? If it is, then create a Frameless skin for testing and see if that does what you expect. I don't think it will but let's rule it out.

As I understand it, what you are doing is creating a glossary with a term such as Order and a definition such as "The sequence of things". Then you are adding Order to your index. Correct?

What I am missing is that only means you have created an index entry with Order in it and a glossary term using the same word. I'm not following why you think that will link to the glossary term.

It's late here so maybe I am missing something. I'll look again in the morning. I will also try to find a post that I know exists that sets out the logic of what the search finds.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

What point version of RH2020?