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A
Anonymous
January 4, 2013
Question

Help topics are not displaying when using Windows 8/IE 10

  • January 4, 2013
  • 2 replies
  • 17803 views

I have a WebHelp system created in RoboHelp 7. When opening that Help from our application using Windows 8 with Internet Explorer 10 and allowing blocked content, the Help topics do not display in the right pane when clicking a topic from the Contents in the left pane. Below are the steps:

1. Open the Help system from the Help menu within the application.

2. The Allow Blocked Content displays and I allow it.

3. The Help opens and if I click a topic from the TOC in the left pane, the topic doesn't display in the right pane.

A workaround we found was to widen the left pane and the topic then displays. Also, if you don't allow blocked content, this issue doesn't happen. However, I need to allow blocked content in order for PDFs within the Help to open properly and also because the Search doesn't display without allowing blocked content.

We also tested this with a Help system that was created using Robohelp 9 and have the same issue. I'm wondering if RoboHelp 10 would solve this problem.

Does anyone know if IE 10 requires Help systems to be created in RoboHelp 10 to work properly, at least when allowing blocked content?

This topic has been closed for replies.

2 replies

D
donalmc
Known Participant
January 21, 2013

I have also observed this issue with IE 10 on Window 8 and Windows 7 (with the IE 10 preview).

If the user adds the site serving the help to their list of Compatibility View sites, the problem goes away.

  1. Click Alt | Tools | Compatiblity View settings.
  2. Click Add.
  3. Click Close.

As this issue will be experienced by lots of end users, I would expect Adobe to resolve the issue.

Edit: I forgot to add that this is on a help generated with RoboHelp 10.

A
Anonymous
January 23, 2013

Like the post above (post#28) I see this with Help generated using RH10.0.0.287 on both Win 8 and Win 7 with IE10.

My help is online and uses a skin that has been used for several versions.

I see this problem when the help is called from the desktop application, and I also see it when I open it directly from the browser.

Viewing the site in Compatibility View fixes the problem.

I will try:

Adding Mark of the Web

Generating without a skin (ick) 

Creating a new skin from scratch.

Peter, if you want to try this, I can send you the url for the web help privately.

D
Dan_18
New Participant
April 25, 2013

Adobe have released three fixes.

One is to the Rh10 installation so that freshly generated help does not have this problem.

The second is to fix existing webhelp generated from Rh10 so that you do not have to regenerate.

The third is to fix webhelp generated from Rh9.

http://helpx.adobe.com/robohelp/kb/help-visible-using-win-8-ie.html

The link name is misleading as the problem occurs with help viewed in IE10, regardless of whether you are using Windows 7 or 8.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge


I applied the files Adobe provided and the problem remains. Based on my reading of the instructions, I put the new files here:

C: ..\..\PROJECT_FOLDER\Online Help\!SSL!\WebHelp_Pro

Did I miss something?

Peter Grainge
Peter Grainge
Community Expert
January 7, 2013

Neither Rh7 or Rh9 were built for Windows 8 / IE10.

I think you will need to download the Rh10 trial to a non production machine to get the answer you seek.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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A
Anonymous
January 8, 2013

Thanks, Peter. I downloaded the RH 10 trial to another computer and upgraded and generated the RH 9 Help system using RH 10. The problem was partially resolved. Now when I initially click a topic in the left pane, it does display in the right pane. However, when I click the Contents, Index or Search in the top menu, the original problem occurs. The selected topic is highlighted in the left pane, but the right screen displays blank. Dragging and widening the pane displays the topic again. Do you know if this could be an IE 10 issue or possibly a RH 10 issue? Or do you know of any RH setting that could possibly resolve this? Thanks again for your help.

Peter Grainge
Peter Grainge
Community Expert
January 8, 2013

Try it with one of the sample projects. Click Open on the RoboHelp Starter page and then click Samples in the ribbon on the left. Those projects work fine with Windows7 / IE9.

Post back the result. If they suffer the same problem, then it will need to be investigated by Adobe.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.
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