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jharper53
New Participant
July 6, 2021
Question

How to configure RoboHelp TFS integration using https

  • July 6, 2021
  • 3 replies
  • 1840 views

Hi, I'm trying to setupthe RoboHelp TFS integration. At first, it seems to succeed, but I receive the message - "Protocol https not supported. expected http". How can we make RoboHelp use https?

I see this issue was posted before (https://community.adobe.com/t5/robohelp/rh2019-collaborate-version-control-tfs/m-p/11020539 ) but didn't get a reply. I also started a chat with a support agent that said he would need to look into it further but never contacted me to follow up. 

Any advice is greatly appreciated!

    This topic has been closed for replies.

    3 replies

    Jeff_Coatsworth
    Jeff_Coatsworth
    Adobe Expert
    July 6, 2021

    If RH2020 patch 5 isn't working, then you'll have to contact RH Support - see https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your support contact options.

    J
    jharper53Author
    New Participant
    July 6, 2021

    Thanks. Sent them an email to open a case.

    V
    Vitec5CE4
    Known Participant
    September 15, 2021

    Did you solve this one? I have the same problem and adobe contacted me to solve the problem but htey didnt managed to do so.

     

    But it is also strange if not https is supported...

    Jeff_Coatsworth
    Jeff_Coatsworth
    Adobe Expert
    July 6, 2021

    Is your RH2019 version 2019.0.14 (that's the last one for 2019)? - you can always get the RH2020 as a trial download - stick it on a non-production machine & update it if needed.

    J
    jharper53Author
    New Participant
    July 6, 2021

    I've downloaded the new version but am still seeing the same error - https not supported. Please advise. 

    Jeff_Coatsworth
    Jeff_Coatsworth
    Adobe Expert
    July 6, 2021

    I can see that it's a New UI version of RH you've got, but no idea if it's RH2019 or RH2020. If it's RH2020, first make sure you've loaded patch 5. If it's still not working, contact RH Support - see https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your support contact options.

    J
    jharper53Author
    New Participant
    July 6, 2021

    It is RoboHelp 2019. Understood, thanks. Will see if we ave the option of using the 2020 versoin so I can try the patch.

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