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ayaanh17892469
Participating Frequently
March 4, 2021
Question

How to publish webhelp in .html instead of .htm (RH2019)?

  • March 4, 2021
  • 3 replies
  • 208 views

We host our HTML5 help projects in the cloud. My cloud team tells me that the hosting service is unable to identify .htm files and they need .html files instead. I tried to convert the files manually using a tool; however, the pages broke when I tested. Is there a way to generate the entire project with .html files in RH 2019 (new UI)? I saw a post on this topic, but that one referred to a much earlier version of RH with no straightforward solution. 

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    3 replies

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    March 12, 2021

    Create a new test project with just a few files. I think as long as you carefully name all HTM files as HTML from creation and try it. 

     

    As to your existing project I can only surmise the tool renamed the files but not the links or internal references that had been created, hence my suggestion to try a new project to see what happens if it is done from the start. If that works, then it's possible to start checking what is getting missed in your main project.

     

    Might be easier to get your cloud team to start beating up the host service.

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    A
    ayaanh17892469Author
    Participating Frequently
    March 12, 2021

    Yeah, I was surprised too. I am talking about the new UI.

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    March 4, 2021

    I'm surprised to learn that a hosting service cannot recognise both.

     

    I think using a third party tool may have been the issue but before I comment further, are you talking about 2019 Classic or the new UI?

    ________________________________________________________
    See www.grainge.org for free Authoring and RoboHelp Information

    Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.
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