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zachary_0304
Inspiring
March 18, 2025
Answered

Hyperlink Issue in Older Generated HTML File - RoboHelp Version 2022.4.179

  • March 18, 2025
  • 3 replies
  • 837 views

Hi everyone,

 

I am using RoboHelp Version 2022.4.179. I have an older generated HTML file where a hyperlink is not working, although it presumably worked before my tenure. I also have newer versions of the project files. When I copied the older project files to a new folder, the hyperlink worked. The same applies to the newer version, but my focus is on the older version.

 

I cleared the cache by running the HTML for the older version of the project in a Private window on a different browser. How can I get the hyperlink to work on the older version, which is also available to the public?

Thanks in advance for your help!

    Correct answer Jeff_Coatsworth

    Who knows - permissions? configuration? It's not a RH question - it's one more directed to your IT folks. Personally, I would just delete the folder and reupload the local output folder again & clear any cache on the webserver.

    3 replies

    Peter Grainge
    Peter Grainge
    Adobe Expert
    March 20, 2025

    Sanity check.

     

    You have two folders on the server with the same content. The link https://help.veriato.com/products/cerebral/en/v93/ opens your help in, as I understand it, in the new folder.

     

    That link is to the new folder so the link to the old folder must be different. Presumably v93 is what you are generating so likely that is what needs to change.

     

    Am I missing the point?

    ________________________________________________________

    My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

     

     

     

    Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.
    Z
    zachary_0304Author
    Inspiring
    March 20, 2025
    • I have two folders on the server with the same RoboHelp-generated content, which I refer to as the old, existing folder and a new one where I copied the same content. Both folders display drop-down menus with one option being the hyperlink: https://help.veriato.com/products/cerebral/en/v93/.
    • When I select the hyperlink in the old folder, it does not work, but it works successfully in the new folder, navigating to the correct URL. Additionally, when I generate the output locally in RoboHelp and view it, the hyperlink works and displays the correct URL.
    • My question is: why does the v93 link work locally and in the new folder but not in the old one, when, to my understanding, there are no other variables between the folders? Based on another thread, I will be investigating the location on the web server.
    Jeff_Coatsworth
    Jeff_CoatsworthCorrect answer
    Adobe Expert
    March 20, 2025

    Who knows - permissions? configuration? It's not a RH question - it's one more directed to your IT folks. Personally, I would just delete the folder and reupload the local output folder again & clear any cache on the webserver.

    Peter Grainge
    Peter Grainge
    Adobe Expert
    March 18, 2025

    Let me get this right.

    • You have an old CHM file that has a broken link. 
    • You have a CHM created in 2022.4 where that same link works correctly.
    • You want to make the old version of the CHM work correctly.

    So far so good?

     

    What isn't clear is whether the old version was created in a new UI version of RoboHelp or a Classic version. Either way, ideally you are going to need the source files for that old version so do you have a backup? If not, RoboHelp cannot edit old CHMs. 

     

    The only other way that might work is to use a Zip program such as 7 Zip and unzip the CHM. A CHM is really a zip file with a different extension to tell Windows it is a help file. From there you can edit the topic and then rezip it. For simple edit like this it should be fine. Backup the original first and test it thoroughly.

    ________________________________________________________

    My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

     

     

     

    Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.
    Z
    zachary_0304Author
    Inspiring
    March 18, 2025

    I was not referring to CHM files,  but a Robohelp Generated HTML file with a broken hyperlink. Sorry, I am probably off the precise terminology for the Robohelp files.

    When the entire Project was copied into a new folder as seen below, the hyperlink works.

     

    I don't know if old version was created in a new UI version of RoboHelp or a Classic version.

    Take a look at my reply to the previous response, because I included the steps with screenshots and should (ideally) clarify my query. Thanks.

    Z
    zachary_0304Author
    Inspiring
    March 19, 2025

    Not sure what you refer to as the "new folder" vs the "old folder" - is this talking about where it is placed on the webserver? The main question is - does it work when generated locally? That first screenshot looks like a TOC that points to other topics - is it being generated by the RH project or is this a merged project scenario?


    Hi Jeff,

    Thank you for your response and for seeking clarification. Let me provide more details to help resolve this issue.

    1. Clarification on Folders:

      • Old Folder: This is the original location of the RoboHelp generated HTML files on the webserver where the Cerebral hyperlink is not working.
      • New Folder: This is a new location where I copied the entire project, including all its folders, which is currently not publicly accessible where the Cerebral hyperlink is working.

    2. Issue Description:

      • The hyperlink in the older generated HTML file does not work when accessed from the old folder on the webserver.
      • The same hyperlink works when the project is copied to the new folder and accessed from there.

    3. Steps Taken:

    4. Additional Information:

      • The first screenshot shows the TOC that points to other topics, generated by the RH project.
      • The issue persists only in the old folder, not in the new folder.

    Could you please advise on what might be causing the hyperlink to fail in the old folder and how I can resolve this? Does it have to do with the webserver settings or the way the project was generated?

    Thank you for your assistance!

    Best regards,
    Zachary

    Jeff_Coatsworth
    Jeff_Coatsworth
    Adobe Expert
    March 18, 2025

    I'm unclear if you're referring to output or the RH project files in all of this. Maybe some screenshots explaining what's happening & where might be more useful.

    Z
    zachary_0304Author
    Inspiring
    March 18, 2025

    This is referring to the Robohelp Generated HTML files for my Project (if I am off on the exact terminology please correct me for future use). When I select the original Robohelp generated HTML file (from the Project), it functioned and I chose from the menu "Veriato Cerebral Help".

     

    The result is a blank screen:

    Its HTML hyperlink code is "<a href="https://help.veriato.com/products/cerebral/en/v93/" title="Open and Search the Cerebral Knowledge Base">Veriato Cerebral Help (v9.3.x)</a> </p>"
    When I copied the entire Project with its folders to a new, now-public folder I get the same menu as above in the first screenshot, and same (presumably) hyperlink works as seen below:

    How can I get the original folder's HTML file's hyperlink to work? Thanks.

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