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T
TawfiqB
Participating Frequently
May 1, 2009
Answered

HyperLink to external PDF files

  • May 1, 2009
  • 1 reply
  • 1687 views

On one of the pages of my projects, I am providing the users the option to view certain PDF files.  The problem is that after generatin the Primary Layout, nothing happens when I click the link to that file.  I made the hyperlink as a link to a file and added the file as a baggage.  I am using Robohelp 8 and Internet Explorer.  The Primary Layout used is FlashHelp Pro.  I get the same problem when I link to Word or Excel files.  Any help would be appreciated.  Thanks.

    This topic has been closed for replies.
    Correct answer RoboWizard

    Tnank you Rick once again for your feedbacks.  I tried the suggested solution but no luck.  Let me please elaborate further on the problem by showing the screen-capture image below.  You see, I get no yellow warrning bars or anything.  The link is just dead and does not respond

    Thanks ...

    untitled3.bmp


    Hi again

    It sounds like you failed to turn off Mark Of The Web.

    Generate again and turn off MOTW and the link should begin working. Well, it should as long as the file is there and can be found.

    Cheers... Rick

    1 reply

    Captiv8r
    Captiv8r
    Brainiac
    May 1, 2009

    Hi there

    The problem is probably that you have enabled Mark of the Web (MOTW). With this enabled no links to documents such as PDF, Word or Excel will work. At least when you test locally. Once you move into the server realm (which you will be once you publish to the RoboHelp Server) the links should work just fine.

    Cheers... Rick

    T
    TawfiqBAuthor
    Participating Frequently
    May 2, 2009

    Thank you Rick for the feedback.  I understand that the problem will be resolved once I publish the final version of my project to the IntraNet or once I upgrade to Robohelp Server version! Right?

    Would appreciate your feedback and thanks once again.

    Regards

    RoboWizard
    RoboWizard
    Inspiring
    May 2, 2009

    Hi again

    Here is how you can configure IE so that the links will work and you don't see the yellow information bar.

    1. Click Start > Run type inetcpl.cpl and press Enter
    2. Click the Advanced tab
    3. Scroll to the Security section
    4. Place a check mark in the option "Allow active content to run in files on My Computer"

    Cheers... Rick

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