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barbara_seddon
Known Participant
June 3, 2015
Question

Hyperlinks to video does not open the video

  • June 3, 2015
  • 1 reply
  • 5784 views

Hi,

I have created a hyperlink to a video in MP4 format from my Webhelp project however, when I click on the hyperlink in the compiled project, it will not open the video.

Alternatively, I have tried inserting the video into a topic as Multimedia but it starts to play and then sticks after a few seconds and will not proceed.

I don't see anything in my browser settings that would prevent videos from running.

Any ideas please?

This topic has been closed for replies.

1 reply

Captiv8r
Captiv8r
Brainiac
June 3, 2015

Hi there

Normally a video requires some form of a player. Hence what you see when viewing YouTube. Can you provide more detail on where the video came from, how you are inserting it into the project and how you are trying to view it?

Thanks... Rick

B
barbara_seddonAuthor
Known Participant
June 3, 2015

Hi,

I created the video using Camtasia and compiled it into MP4 format. This plays on my PC using Windows Media Player. In RoboHelp, I have created a hyperlink to the MP4 file, believing it should just open and start playing but nothing happens.

If I try it by inserting a Multimedia bookmark to that video, on opening that topic in the compiled project, it displays a large Q as though it is going to open QuickTime player (which I also have installed on my PC) but then does nothing except display a black box, then a few milliseconds of video.

If I insert a Captivate SWF Multimedia bookmark, it plays fine but I don't want to use Captivate for my videos.

S
staciew13843273
Participating Frequently
March 2, 2017

I know I'm not Willam, but indeed, 2017 as well as the earlier 2015 release offers much more flexibility in this regard.

It's not fully uploaded yet, but once it completes, I created a video to demonstrate this.

At the moment it's 9:35 for me (central time)

Might be ready in perhaps ten minutes from now or so.

Click here to view

Cheers... Rick


Hi,

I'm a novice at baggage files, so I tried t click on your video. It says it's no longer there. Do you have the link the video currently resides at? I'm using RH 2015 and I brought the captivate (swf files) into the project. I get the "Connection Error" after the project is output. Any Help would be appreciated. Thank you!

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