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A
Ashwati
Inspiring
January 21, 2022
Answered

I get error message when attempting to install Adobe RoboHelp 2019 regarding unsupported Browser

  • January 21, 2022
  • 4 replies
  • 2502 views

After upgrading to a newer laptop, I need to install AdobeRobohelp 2019 on it again. I downloaded the installer and ran the setup with Admin access. However, the moment I run the setup, I get a message stating that your browser or OS is  no longer supported and that I need to install the latest updates.

I have a 64-bit Windows 10 machine laptop with the Operating System  and apps regularly updated as manadated for the company I work for.  I can't understand why I keep getting this error. I even downloaded and merged the registry settings "Fix-UpdateRequiredError.reg" as recommended by the Adobe Help center. Still, the updated registry settings didn't help. I also installed Internet Explorer 11 to ensure thatI have the latest browser as recommended by Adobe. 

Can someone please help me out on how to get Adobe RoboHelp installed on my machine? I have attached screenshot of the error message. 

Thanks in advance. 

 

 

 

This topic has been closed for replies.
Correct answer Ashwati

Hi Mr. Jeff

 

I followed the instructions given the Help link that you provided as follows: 

1. I downloaded the AASIapp.exe file from the link  http://prdl-download.adobe.com/Framemaker/428037A8066D4558A7EF7D7D06CB5B72/1600836995996/AASIapp.exe.

2. Then I navigated to the following folder of the Adobe RoboHelp 2019 installer:

Installer folder > packages > AAM>P7. 

3. I copied the P7.pima file from this folder to my desktop.

4. I renamed P7.pima to P7.zip and extracted the zip file.

5. I replaced the AASIapp.exe in this extracted folder with the exe file downloaded in Step 1.

6. I then copy-pasted this P7 to following location: 

    C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp.

7.  I then ran the installer. It's installing smoothly now. 

My issue is solved. Thank you so much. 

 

4 replies

Peter Grainge
Peter Grainge
Community Expert
January 21, 2022

I don't know but uninstalling IE can be a problem. See if @Jeff_Coatsworth link helps. If not, then I think you should contact Support.

 

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.
    A
    AshwatiAuthor
    Inspiring
    January 21, 2022

    Hi Peter, 

     

    The solution provded by Jeff has solved my issue. Thank you for being so supportive. This is my first foray at the Adobe Community and I am grateful to the support from you guys. 

     

    Regards,

    Aswati Nath

    Jeff_Coatsworth
    Jeff_Coatsworth
    Community Expert
    January 21, 2022

    It's happening because of the Adobe deprecation of IE10 on their activation servers - see this article for workarounds - https://helpx.adobe.com/tech-comm-suite/kb/deprecated-internet-explorer-10-with-ims.html

      A
      AshwatiAuthorCorrect answer
      Inspiring
      January 21, 2022

      Hi Mr. Jeff

       

      I followed the instructions given the Help link that you provided as follows: 

      1. I downloaded the AASIapp.exe file from the link  http://prdl-download.adobe.com/Framemaker/428037A8066D4558A7EF7D7D06CB5B72/1600836995996/AASIapp.exe.

      2. Then I navigated to the following folder of the Adobe RoboHelp 2019 installer:

      Installer folder > packages > AAM>P7. 

      3. I copied the P7.pima file from this folder to my desktop.

      4. I renamed P7.pima to P7.zip and extracted the zip file.

      5. I replaced the AASIapp.exe in this extracted folder with the exe file downloaded in Step 1.

      6. I then copy-pasted this P7 to following location: 

          C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp.

      7.  I then ran the installer. It's installing smoothly now. 

      My issue is solved. Thank you so much. 

       

      M
      Mansi262581479t4b
      New Participant
      September 26, 2022

      Hi, I tried these same steps but no luck, Still getting error

      Can you pls suggest.

      Peter Grainge
      Peter Grainge
      Community Expert
      January 21, 2022

      Use a different browser. IE11 is the latest IE but it is a dated browser. Use Edge, Chrome or Firefox and I think you will find it will install OK.

       

      Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.
        A
        AshwatiAuthor
        Inspiring
        January 21, 2022

        Hi Mr. Peter, 

        I have Google Chrome as default browser and Microsoft Edge installed too. But everytime I attermpt to install, the Adobe RoboHelp installer automatically opens Internet Explorer. 

        Will uninstalling internet Explorer solve the problem?

         

        kglad
        kglad
        Community Expert
        January 21, 2022

        read the link provided by @Jeff_Coatsworth .  did you check that tls 1.2 is enabled in ie 11?

         

        if so, did you check the other solutions provided by @Jeff_Coatsworth's link?

        kglad
        kglad
        Community Expert
        January 21, 2022

        <moved from download&install>

        Peter Grainge
        Peter Grainge
        Community Expert
        January 21, 2022

        @kglad I have responded with what I think will resolve the issue but I'm not clear why the post was moved as it is a download and install issue.

        Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.
        kglad
        kglad
        Community Expert
        January 21, 2022

        because (imo) she's more likely to get help here.  but i'll move it back if anyone thinks that's incorrect.

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