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K
KStorm74
Participating Frequently
April 22, 2014
Question

Image files aren't showing up in generated Microsoft HTML Help files

  • April 22, 2014
  • 1 reply
  • 1464 views

Hi there,

I'm new to this forum so I apologize in advance if this is a repeat question, but I couldn't seem to find any threads that address my exact issue.

Issue:

When generating Microsoft HTML help, all image files are not showing up. If generated in other outputs, though, they show up fine. They even show up in previews. Any idea why this could be?

  • There are no illegal characters in any of the file names or file paths.
  • Folders or files were never moved, only copied.

Please let me know if you have any suggestions or require any more information to help solve this issue.

Thanks,

Kyle

This topic has been closed for replies.

1 reply

Peter Grainge
Community Expert
Peter Grainge
Community Expert
April 23, 2014

It should not be necessary as you have found with other formats but try adding one of the missing images as a baggage file.

What format are the images?

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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K
KStorm74Author
Participating Frequently
April 24, 2014

Hi Peter,

Thanks for your suggestions, but unfortunately, adding the missing images as baggage files changed nothing. The images are in .gif formats..

Any other ideas?

More info:

I tried compressing my project folder into a .zip file and sending it to another computer. Then, I generated an output on that computer and everything worked fine. Images were present.

Thanks,

Kyle

K
KStorm74Author
Participating Frequently
April 24, 2014

Hi there

Does this happen in ANY project? Try creating a CHM file using one of the sample projects and see if images survive the trip there. Perhaps even add one of your errant images to one of the samples. If that survives the trip to CHM land, likely the issue is with your project. If the image fails to show, maybe it's an issue with either the image itself or with your installation of Microsoft Internet Explorer. (IE is used as the display engine for a CHM file)

Cheers... Rick


Hi Rick,

I added one of the note icons into the "Salesbuilder" sample project and it worked fine once generated, so you're right, the issue is definitely in my project.

Kyle

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