Images not authenticating in Zendesk

Forum|Forum|4 years ago
March 23, 2021
5 replies
372 views

I'm using RoboHelp 2020.3.32 publishing to Zendesk and my images keep disappearing after four days. According to Zendesk Support, this is caused by the images not authenticating properly. They suggest that I add the images manually (not an acceptable solution). Any suggestions on how to make this work in RoboHelp?

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Correct answer Peter Grainge

Update 4 is now available via Help > Updates.

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

K

Kevin5FC2Author

Inspiring

Thanks for the update and your help. I've installed the update and republished my projects. If you don't hear from me next week, you'll know it was a success.

Peter GraingeCorrect answer

Community Expert

Update 4 is now available via Help > Updates.

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

Vivek Kumar

Adobe Employee

Hi Kevin,

It was an issue in RoboHelp how it was uploading the images. Thanks for reporting. Fix made it to update 4 just before we wrapped up all the work. It shall be avilable in few days time.

Thanks,

Vivek

Peter Grainge

Community Expert

Adobe have replicated this issue and it is being looked into.

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Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

Jeff_Coatsworth

Community Expert

That sounds a lot like a Zendesk question, nothing that RH does (what does Zendesk expect an "authenticated image" to look like?)

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