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A
Anonymous
April 21, 2009
Question

Information in the Powered by RoboHelp box not displaying

  • April 21, 2009
  • 2 replies
  • 1991 views

Hi,

While generating FlashHelp, I edited the information displayed when the Powered by RoboHelp icon is clicked from the Help file to include a Help version. While testing, some users reported clicking the icon displayed the information correctly, while others are not. Without getting into too much detail, does anyone have any ideas about why this would happen? Or how to fix? I've attached a couple of screen shots that may help.

Any help you could offer would be much appreciated.

Thanks-

LJuneau

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2 replies

A
Anonymous
April 23, 2009

Hi All,

To answer some of your questions, I'm using RoboHelp 6 and the users are accessing the FlashHelp file from a server. I have a tendency to agree with Rick. My initial thought was the problem was Flash related...either to the version the user was running on their machine, or to their Flash settings. Unfortunately,like you mentioned...this is just one area we seldom have control over.

We're in the process of trying to get a software release out the door, so time permitting, I may do some additional testing on this. If I find anything significant, I'll let you know.

As always, I appreciate your time.

Thanks,

LJuneau

RoboColum_n_
RoboColum_n_
Legend
April 22, 2009

Your attachments are still queued. Can you try inserting an image via the Camera icon instead.

Read the RoboColum(n) for mutterings on RoboHelp, Technical Communication Suite and technical communication.

A
Anonymous
April 23, 2009

Sure, let me try the camera option.

In this example, I've typed information in the About box prior to generating FlashHelp. When FlashHelp is generated and displayed, some users cannot see the information I typed. Rather, when they click Powered by RoboHelp, they see this:

At first, I thought it may be a Flash issue. However, these same users can see the FlashHelp file display correctly. Has anyone seen this happen? Or does anyone have any ideas how to fix?

Appreciate your help,

LJuneau

A
Anonymous
April 23, 2009

In RH7 or earlier (you haven't said what RH version you're using), the text that you entered in the FlashHelp dialog is stored in wfres.xml near the top of the file. What shows in your second image looks like default text that may appear if the About box Flash movie can't find the text you specified. Can you have one of the users who can't see the text open up wfres.xml (in the output files) and check to make sure that the correct text is in the tags?  The tags in this file would look like this:

<item name="logo_author_name" value="SureClose.Net v2.1" />

I don't know if this setup has changed in RH8.

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