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shawdac28821773
shawdac28821773
New Participant
December 17, 2020
Question

Internet Explorer Error

  • December 17, 2020
  • 2 replies
  • 345 views

I have published my RH project to HTML 5 and when attempting to access it via IE I get an error stating, "a problem with this webpage has caused IE to close and reopen the tab." The page goes blank and this error occurs "We were unable to return you to the page you were viewing."

 

This does not happen in Chrome or Edge.

    This topic has been closed for replies.

    2 replies

    Peter Grainge
    Peter Grainge
    Community Expert
    December 18, 2020

    I understand from Adobe that the issue here is likely to be IE's support for the CSS3 and advanced HTML5 features used in the new UI versions of RoboHelp.

     

    IE8 is not supported and whilst some compatibility with IE11 has been added, some features may still not work.

     

    For 2019 New UI and 2020 Chrome, Edge and Firefox should be used.

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    A
    Amebr
    Community Expert
    December 17, 2020

    Which version of Robohelp. Please post the full number under File > Help or the Help menu depending on which version of Robohelp you're using. Include 'Classic' for the old interface or 'New UI' for the new interface.

     

    Which skin are you using?

     

    Please also use the Insert Photo icon to insert screenshots, as it is easier to support and we don't have to download files. There's also a bug in the forums where we have to close the thread after downloading a file and reload before we can reply.

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